Victoria Johnson

Supported Epic MyChart functionality for the PACE program, focusing on patient-facing workflows and digital services. Gained hands-on experience in system navigation, integration support, and troubleshooting through training. Collaborated with stakeholders to explore configuration and workflow alignment, gaining exposure to Epic build tools and backend concepts.

Performed risk-based evaluations for operational, financial, information systems, and compliance audits under supervision. Reviewed policies, procedures, and documentation to assess internal controls and identify areas for improvement. Presented audit findings and actionable recommendations to upper management through reports and presentations.

Planned, managed, and executed Gaps in Care outreach campaigns, collaborating across departments to enhance efficiency. Served as the subject matter expert for Population Health, providing guidance, training, and feedback. Developed tracking systems, performed audits, and monitored trends using Epic, Excel, and Tableau for quality improvement insights.

Facilitated communication between the health system and supply chain team to ensure exceptional customer care. Managed supply chain inquiries through ServiceNow, investigating and resolving order issues. Engaged in process and quality improvement initiatives, recommending and implementing operational efficiencies within areas of responsibility.

Managed weekly supply orders and maintained stock for all inventory. Trained new and existing staff, ensuring adherence to standard procedures and workflows. Provided technical support and training for efficient use of the Epic system.

Managed provider schedules and prepared charts for upcoming appointments. Obtained patient vital signs, administered injections, and assisted with minor procedures. Served as a Vaccine Coordinator, managing stock and communicating CDC updates to staff.

Completed coursework focusing on the practical application of business principles. Studied core business functions and their implementation in real-world scenarios.

Completed foundational studies in business administration. Gained knowledge in core business concepts and practices.

Completed a certificate program focused on medical assisting skills. Gained practical knowledge and training for supporting clinical operations.