indhu suresh

I’m a healthcare operations professional with 6.5+ years handling enrollment, eligibility, claims support, and CMS workflows while ensuring PHI compliance and operational efficiency. I bring a strong analytical mindset, turning operational data into structured reporting that supports decision-making.

As a Senior Client Partner at Access Healthcare, I managed enrollment & disenrollment workflows with 100% CMS & PHI compliance and processed 200–300+ PHI-sensitive documents weekly. I generated weekly and monthly reports tracking SLA, productivity, and accuracy using Excel, while also supporting professional healthcare claims processing and documentation. I analyze operational data to spot performance trends and improve workflow efficiency.

In my Team Leader role at Sagility (HGS), I led a 12-member team to ensure SLA, productivity, and quality compliance. I built KPI dashboards and performance reports to monitor productivity and identify improvement areas, and I improved SLA adherence by 8–12% through coaching, training, and monthly performance evaluations.

Earlier, as a Senior Process Consultant at HGS, I created SPD/SBC insurance documents with 98%+ accuracy, maintained and tracked TAT, quality, and compliance metrics, and prepared weekly reports for audits. I also develop dashboards—like healthcare and HR analytics in Tableau and Power BI—using skills such as Power Query and DAX, and I’ve earned internal trainer certification in RNAA—Interpersonal & Leadership Skills.