At Conscientia Health, I lead daily billing and revenue cycle operations and guide the team on insurance verification and payer requirements. I oversee verification of 70+ patient insurance accounts weekly.
I check coverage, eligibility, benefits, referral requirements, and authorization status before services are rendered. I also review deductibles, copays, coinsurance, and coverage limitations across Medicare, Medicaid, and commercial plans.
My verification and documentation work contributed to maintaining a 95%+ first-pass claim payment rate. I work with providers, insurance representatives, and patients to resolve discrepancies and help prevent reimbursement delays.
Previously, as a Patient Care Coordinator in the Billing Department at Conscientia Health, I verified benefits, documented outcomes in DrChrono, and helped patients understand their coverage and expected costs. I also supported referral and authorization follow-up and helped reduce denials by ensuring insurance information was captured before service.
