At Mercor, I created and refined prompts and evaluated AI-generated responses for accuracy, coherence, completeness, tone, and adherence to project guidelines. I also identified response gaps and recurring failure patterns to support benchmarking and quality improvement.
At PAR Technology, Inc., I managed more than 50 inbound customer and sales calls daily through Five9 and Talkdesk while maintaining a 90% customer satisfaction rating. I contributed to a 45% sales increase through CRM monitoring and follow-up, and reduced data-processing errors by 95% through record validation and quality checks.
At HATCH LTK, Inc., I implemented a digital filing system that improved team productivity by 35% and reduced repetitive data entry. My work also includes classifying audience-generated content and reviewing qualitative feedback for sentiment, clarity, relevance, and recurring themes at DUBLAB Radio.
