Open to opportunities

Lucky Flores

@luckyflores

Message

Focused on quality testing and excellent customer experiences.

United States

Message

What I'm looking for

I’m looking for a role where I can combine quality-focused AI work with great customer experience—meeting quotas and deadlines, testing models thoughtfully, and supporting teams in fast-moving environments with clear communication and strong follow-through.

I’m a customer-obsessed professional with a strong background in remote and in-person customer service, content moderation, and high-volume environments. I bring a calm, solutions-first approach to de-escalation, policy compliance, and clear communication that improves turnaround times and customer outcomes.

Most recently, I’ve been quality testing multiple AI models as an AI Data Annotator and AI Generationalist, meeting quotas and deadlines while aligning work with client visions. Before that, I supported focus group recruiting and research sessions, moderated online communities by investigating complex content issues, and handled customer service and tech support with care—successfully transitioning to remote care during a global pandemic.

Experience

Work history, roles, and key accomplishments

Current

AI Generationalist

Current

Outlier

May 2024 - Present (2 years 1 month)

Met quotas and deadlines using self-guided discipline while quality testing multiple AI models. Applied creative and fast problem-solving to align outputs with client vision and project requirements.

Problem Solving Multi Project Learning Client Requirements Alignment

Current

AI Data Annotator

Current

Dataannotation

Jan 2024 - Present (2 years 5 months)

Met quotas and deadlines using self-guided discipline while helping quality test multiple AI models. Learned and retained knowledge across projects to ensure work aligned with client vision.

AI Data Annotation Attention To Detail Remote Collaboration

Front Desk Associate

Crafts Inn

Apr 2025 - Mar 2026 (11 months)

Greeted multiple guests daily and provided accurate information about a specialized historic property, improving customer experience. Handled numerous reservation-related calls and tasks including completing, editing, and canceling bookings.

Guest Service Front Desk Operations Reservation Management Phone Support Scheduling Customer Experience

Focus Group Recruiter/Ambassador

Paramount Global

Mar 2022 - Aug 2023 (1 year 5 months)

Hosted screenings and survey sessions while recruiting focus group participants. Communicated with guests and collaborated with operations to track recruiting progress and stay on schedule.

Focus Groups Survey Session Hosting Operations Coordination Customer Service

Social Media Moderator

Telus International

Aug 2020 - Nov 2021 (1 year 3 months)

Stayed current on workflow changes, operational guidelines, and community standards to apply correct policy enforcement. Investigated and resolved complex content issues while meeting turnaround time and quality expectations.

Content Moderation Policy Enforcement Remote Operations

Customer Service/Tech Support

TTEC

Jan 2020 - Aug 2020 (7 months)

Handled high-volume calls per day and transitioned to remote customer care during the COVID-19 pandemic. De-escalated customer concerns with care, and escalated unresolved issues to the appropriate department using internal policy and discernment.

De escalation Remote Customer Support Escalation Management Customer Care