I've tested Salesforce CRM releases at Cloud Centric Infotech, executing 200+ manual and REST API test cases across Sales Cloud, Service Cloud, ERP, payment gateway, and marketing platform integrations. My structured testing helped reduce integration defects by 40%, achieve zero escaped defects across CRM projects, and maintain zero P1 defects across 10+ production deployments.
I build detailed test plans, cases, and scripts from requirements, document reproducible defects in JIRA, and work closely with developers, product managers, and business analysts throughout Agile sprints. I also test web and mobile experiences across browsers and devices, contributing to a 95% reduction in mobile production crash rate.
