Valerie Faith
@valeriefaith
Tech-savvy professional with experience in hospitality and customer service.
What I'm looking for
I am Nakayita Valerie Faith, a dedicated youth based in Uganda with a unique blend of technology and hospitality experience. Currently pursuing a Diploma in Information Technology, I have developed a solid foundation in tech skills while also gaining practical experience in customer service roles. My recent position as a Waitress at Coffee At Last honed my ability to communicate effectively and manage client expectations, ensuring satisfaction and fostering positive relationships.
Previously, I worked as a Booking Consultant at My Travel Port Airlines Uganda, where I was responsible for managing client itineraries and providing tailored recommendations. This role enhanced my problem-solving skills and adaptability, allowing me to thrive in fast-paced environments. I pride myself on my emotional intelligence, which enables me to connect with individuals and address their needs effectively, ultimately contributing to a productive work atmosphere.
Experience
Work history, roles, and key accomplishments
Waitress
Coffee At Last
Mar 2023 - Sep 2023 (6 months)
Took client orders, ensured timely service, and handled customer feedback to enhance satisfaction. Maintained respect and professionalism in all interactions.
Waitress
Coffee At Last Makindye
Mar 2023 - Sep 2023 (6 months)
Took client orders, ensured timely service, and provided explanations for any delays. Gathered feedback to assess client satisfaction with service and meals.
Booking Consultant
My Travel Port Airlines Uganda
Oct 2021 - Jan 2022 (3 months)
Responsible for booking client itinerary files and providing recommendations when services were unavailable. Ensured client feedback was communicated for any necessary changes.
Education
Degrees, certifications, and relevant coursework
Kampala International University
Diploma, Information Technology
2023 - 2025
Pursuing a Diploma in Information Technology, focusing on various aspects of IT including software development, networking, and database management.
Our Lady of Africa SS Mukono
UACE, General Studies
2020 - 2022
Completed UACE, which is the Uganda Advanced Certificate of Education, focusing on advanced studies in various subjects.
Our Lady of Africa SS Mukono
UCE, General Studies
2016 - 2019
Completed UCE, which is the Uganda Certificate of Education, covering foundational subjects necessary for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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