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Alice Delgado Hernández

@alicedelgadohernndez

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Procure-to-Pay analyst at Citi Business Costa Rica who resolved over $500,000 in open prepayments.

Costa Rica

Message

At Citi Business Costa Rica, I process and review purchase order invoices in Oracle P2P and coordinate non-PO invoice approvals. I also resolved over $500,000 in open prepayments in less than six months.

I independently owned and delivered an award-winning BrainWorkz initiative to prevent incorrect tax withholdings. I also led a BrainWorkz initiative to standardize manual forms, improving the user experience and reducing system rejections.

Across seven countries, I perform invoice quality checks and analyze operational reports to identify inconsistencies and help prevent payment delays. Earlier, at Amway, I prepared financial reports for 10 countries and supported a global process transition to the Poland team.

Experience

Work history, roles, and key accomplishments

Current

Supply Chain Operations Analyst

Current

Citi Business Costa Rica

Jun 2020 - Present (6 years 4 months)

Process and review invoices in Oracle P2P, coordinate non-PO invoice approvals, and resolve discrepancies. Led award-winning initiatives to prevent incorrect tax withholdings and standardize manual forms.

Oracle P2P Cycle Invoice Processing Purchasing Operations Non PO Invoices Stakeholder Collaboration SOP Development Root Cause Analysis Process Improvement Quality Assurance Financial Reporting Data Analysis Knowledge Management User Training

Accountant Associate – Order-to-Cash, Cash Management

Amway

Jun 2019 - Apr 2020 (10 months)

Facilitated knowledge transfer during a global process transition to the Poland team, supporting business continuity and consistent execution of operational procedures.

Knowledge transfer Process documentation Operational Procedures Cross Functional Collaboration

Accountant Associate – Accounts Receivable, Invoices & Receipts

Amway

Jan 2018 - Jun 2019 (1 year 5 months)

Analyzed and resolved outstanding receivable items, prepared financial reports for 10 countries, and investigated financial discrepancies to support reporting accuracy and decision-making.

Accounts Receivable Financial Reporting Data Analysis Discrepancy Investigation Process Improvement Excel

Treasury Management Intern

Banco de Costa Rica

Oct 2016 - Dec 2016 (2 months)

Prepared financial reports and analyses, including foreign exchange rates and certificates of earnings, providing relevant information to management and the Treasury team.

Financial Reporting Data Analysis Treasury Operations