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Valentina Puentes

@valentinapuentes

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Geoscientist specializing in geospatial analysis and technical support.

Colombia

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What I'm looking for

I seek a role that fosters innovation in geospatial technologies and promotes sustainable development.

I am a dedicated Geoscientist with three years of experience in geospatial analysis, remote sensing, and GIS technical support. My expertise lies in troubleshooting and optimizing GIS tools, particularly ArcGIS Pro and ArcGIS Online, where I have successfully resolved over 500 technical cases with a client satisfaction rating of 4.9/5. I am certified in ArcGIS Pro and have a strong background in data visualization and automation of spatial workflows, which has significantly enhanced clients' GIS capabilities.

My academic background includes a degree in Geosciences from the University of Los Andes, where I specialized in GIS and related fields. Additionally, I hold a diploma in Forced Migrations, equipping me with a deep understanding of humanitarian challenges and data-driven solutions for sustainable development. I have conducted impactful research, including a project assessing land-use changes in Colombia, which aligns with my commitment to sustainability and environmental conservation.

Experience

Work history, roles, and key accomplishments

International Technical Support Engineer

Esri Colombia

Jul 2023 - Mar 2025 (1 year 8 months)

Resolved over 500 geospatial technical cases with a 4.9/5 client satisfaction rating. Provided advanced support in ArcGIS Pro, ArcGIS Online, and spatial databases, enhancing clients' GIS capabilities. Recognized as a top performer for two consecutive quarters.

ArcGIS Technical Support Python SQL

Sales Representative

Proyecto Cinco Hermanos

Apr 2022 - Mar 2023 (11 months)

Developed strategic sales approaches, surpassing targets and improving client engagement. Fostered strong client relationships, essential for sustainable project development.

Strategic Sales Client Engagement

Geospatial Researcher

University of Los Andes

Aug 2022 - Dec 2022 (4 months)

Conducted multispectral analysis of Landsat 8 images to assess land-use changes in the Caquetá region. Investigated environmental impacts of deforestation in the context of Colombia’s Peace Accords.

Landsat Analysis Sustainability Recommendations

Volunteer Teacher

Valiente Bangla

Oct 2021 - Jun 2022 (8 months)

Taught STEM subjects to children from Bangladesh, integrating environmental conservation topics. Developed sustainability-focused educational materials.

Conservation

Project Manager

Bogotá Exotérmica

Dec 2018 - Jun 2022 (3 years 6 months)

Led the design and implementation of the ‘Care Protocol’ in electronic music events, incorporating a gender-sensitive approach. Managed cross-functional teams and facilitated collaboration for sustainable project execution.

Event Management Collaboration