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Valentina Pich

@valentinapich

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Customer Succes Analyst at Metrickal building Excel dashboards to analyze customer behavior and satisfaction.

Argentina

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At Metrickal, I build Excel dashboards to analyze customer behavior and satisfaction, and define and track KPIs for operational performance. I collaborate with cross-functional teams to implement data-driven improvements.

Previously, at Servicios y Consultoría, I cleaned and normalized data, structured databases, and presented reports. My work also includes SQL analysis, ETL, and KPI visualization, supported by a Technical Degree in Data Science & AI in progress.

Experience

Work history, roles, and key accomplishments

Current

UX Analyst

Current

Metrickal

Jan 2025 - Present (1 year 9 months)

Built dashboards in Excel to analyze customer behavior and satisfaction. Defined and tracked KPIs for operational performance and collaborated with cross-functional teams to implement data-driven improvements.

Excel KPI Definition Data Analysis Dashboarding Cross Functional Collaboration

Data Analyst Intern

Servicios y Consultoría

Jun 2024 - Oct 2024 (4 months)

Performed data cleaning and normalization, structured databases, and presented reports. Collaborated with technical teams for KPI visualization.

Data Cleaning Data Normalization Data Structuring Reporting KPI Visualization

Debt Management Advisor

SYCO

Nov 2020 - Oct 2024 (3 years 11 months)

Performed data extraction and analysis for public sector management, including ETL processes and reporting to senior staff. Provided technical advisory on public management applications and handled multichannel interactions for debt negotiation.

Data Extraction Data Analysis ETL Reporting Technical Advisory Multichannel Communication

Project Manager Assistant

Accu Solution Services Ltd

Jan 2021 - Feb 2023 (2 years 1 month)

Supported international teams in project coordination and documentation. Assisted in data analysis and reporting for multilingual projects, working remotely with stakeholders in English and French.

Project Coordination Documentation Data Analysis Reporting Multilingual Communication Remote Collaboration