Open to opportunities

Utkarsh Keshari

@utkarshkeshari

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Customer success leader driving retention, sales growth, and high-performing support teams.

India

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What I'm looking for

I seek a customer-focused role where I can lead teams, improve retention and satisfaction, align customer needs with business goals, and grow into higher leadership.

I am a customer support and success professional with over 7 years of experience delivering client satisfaction, sales growth, and team performance.

I have led and mentored inside sales and customer success teams across insurance, edtech, e-commerce, and research services, implementing support strategies that improved retention and resolution rates.

My strengths include conflict resolution, technical support, CRM management, and aligning customer needs with business objectives to drive measurable results.

I combine strong communication, negotiation, and analytical skills with hands-on experience in tools and technologies such as Python, Excel, CCNA networking concepts, and digital marketing to improve processes and customer outcomes.

Experience

Work history, roles, and key accomplishments

RES Specialist

Gartner

Aug 2024 - Mar 2025 (7 months)

Provided executive-level customer service and research resources to business leaders, built strong relationships with Gartner experts, and supported advisory delivery to improve client outcomes.

Research Stakeholder Management Advisory Relationship Management Knowledge Management

Senior Associate

Physics Wallah Pvt. Ltd.

Apr 2023 - Apr 2024 (1 year)

Initiated outbound outreach, performed needs assessments to convert prospective students, and exceeded metrics for satisfaction, retention, and inquiry volume through personalized follow-ups.

Outbound Sales Customer Retention Relationship Building

Transactional Analyst

Livspace Home Interior Design E-Commerce Private Limited

Sep 2022 - Apr 2023 (7 months)

Scheduled high-quality sales leads via outbound calls, resolved product/billing/technical issues across phone, email and chat, and maintained CRM records to improve retention.

Outbound Calling Customer Support Billing Support Technical Troubleshooting CRM

Senior Business Development Associate

Relevel by Unacademy

Mar 2022 - Aug 2022 (5 months)

Managed prospects from initial contact to qualification, presented virtual product solutions, and consistently met pipeline and monthly conversion targets.

Lead Qualification Virtual Presentations Sales Pipeline Customer Engagement

Senior Business Development Associate

BYJU'S - Think & Learn Pvt. Ltd.

Feb 2021 - Feb 2022 (1 year)

Conducted 90+ daily calls to convert prospects to premium subscribers, managed customer data, and maintained a 90% issue resolution rate by providing basic technical support.

Outbound Sales Lead Conversion Customer Support CRM Technical Support Data Entry

Agency Recruitment and Development Manager

Reliance Nippon Life Insurance Company Limited

Oct 2019 - Dec 2020 (1 year 2 months)

Directed local and regional sales activities, managed recruitment and training of sales representatives, and prepared sales budgets and projections to drive growth.

Sales & Management Recruitment Training Budgeting Regional Sales Campaigns Forecasting

Team Leader

Brilliant Insurance Broking Services Private Limited

Feb 2018 - Oct 2019 (1 year 8 months)

Led and coached an inside sales team to achieve targets, improved customer retention by resolving complaints, and delivered regular training to enhance sales effectiveness.

Team Leadership Inside Sales Coaching Customer Retention Sales Training CRM