Unwana Udom

Provided strategic academic leadership, curriculum oversight, and institutional planning for a university admission preparatory program.

Responded to customer inquiries across phone, email, and chat channels, resolving issues promptly while maintaining service quality standards.

Evaluated and scored AI-generated outputs across complex reasoning and decision-making tasks, contributing to enterprise-level model refinement cycles.

Collected, cleaned, and analyzed structured and unstructured datasets to identify trends and support data-driven business decisions.

Designed and optimized prompts for large-scale AI training and evaluation projects, improving instruction clarity and response accuracy.

Led end-to-end editorial operations, overseeing content production workflows and quality assurance across a high-volume writing team.

Conducted physiological assessments and clinical evaluations supporting accurate diagnosis and evidence-based treatment planning.

Produced high-quality technical reports, white papers, and long-form content for clients across multiple industries.

Directed daily operational activities including personnel coordination, resource allocation, and strategic planning initiatives.

Master of Science in Neurophysiology from the University of Uyo.

Bachelor of Science in Human Physiology from the University of Calabar.