I designed “Right-Sizing Your Team: Staffing Ratios Training Module,” a self-paced course that helps new contact center team leads work through staffing needs, forecast changes, absences, and staffing options. I created its storyboard, job aid, scenario-based question bank, and design brief.
As a Mathematics Teacher (TGT) at Delhi Public School, Nacharam, I designed lesson plans, worksheets, and assessments, then revised them based on learner performance. I also ran weekly Zoom support sessions for struggling students and tracked attendance, marks, and progress on DigiCampus.
I’ve developed structured learning content and assessments at Shree Ghanshyam Academy, and coordinated teaching plans and content as Science Department Supervisor at Shree Swaminarayan Kanya Vidya Mandir. I also built a student performance analytics dashboard with SQL, Power BI, and Python to show how data can inform learning decisions.
