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Umang ManandharUM
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Umang Manandhar

@umangmanandhar

BBM graduate with hands-on experience in banking operations and a passion for enhancing customer service quality.

Nepal
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What I'm looking for

I want an entry-level role in retail banking or business focusing on operations and customer service, support service-quality and compliance thinking, and keep learning and growing professionally.

I’m a BBM graduate with a strong passion for the banking field. I’ve built a foundation through internships and training focused on how banking operations work day to day.

Through my internship at Machhapuchchhre Bank Limited in the HR department, I gained practical exposure to professional environments. I also volunteered with TEDx Baneshwor and AIESEC in Kathmandu, which strengthened my communication and teamwork.

I completed training including General Banking Operation (2 Days) and Customer Service Training (1 Day). I also received Introduction to Startup Thinking and Entrepreneurship (3 Days), along with additional exposure to mystery shopping in the banking sector to assess service quality and compliance.

I’m looking to contribute these skills and experiences in an entry level role in banking or the business sector, while continuing to learn and grow professionally. I’m particularly motivated by customer-focused banking work and process-oriented operations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NN

National College of Computer Studies (NCCS)

Bachelor of Business Management (BBM), Business Management

Activities and societies: HR internship: Machhapuchchhre Bank Limited; Volunteer: TEDx Baneshwor, AIESEC (Kathmandu). Trainings: Introduction to Startup Thinking & Entrepreneurship (3 days, Dec 2025), General Banking Operation (2 days, Feb 2025), Customer Service (1 day, Aug 2024).

Undergraduate (running) Bachelor of Business Management (BBM) at NCCS under Tribhuvan University. Completed banking-focused exposure including HR internship at Machhapuchchhre Bank Limited and volunteering with TEDx Baneshwor and AIESEC in Kathmandu, alongside trainings in general banking operation and customer service.

NK

NCCS Higher Secondary School, Kathmandu

Intermediate +2 (Management), Management

2021 -

Grade: CGPA 2.8

Completed Higher Secondary (+2) in Management under the Higher Secondary Education Board (HSEB), Nepal.

Tech stack

Software and tools used professionally

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