I want an entry-level role in retail banking or business focusing on operations and customer service, support service-quality and compliance thinking, and keep learning and growing professionally.
Umang Manandhar
@umangmanandhar
BBM graduate with hands-on experience in banking operations and a passion for enhancing customer service quality.
What I'm looking for
I’m a BBM graduate with a strong passion for the banking field. I’ve built a foundation through internships and training focused on how banking operations work day to day.
Through my internship at Machhapuchchhre Bank Limited in the HR department, I gained practical exposure to professional environments. I also volunteered with TEDx Baneshwor and AIESEC in Kathmandu, which strengthened my communication and teamwork.
I completed training including General Banking Operation (2 Days) and Customer Service Training (1 Day). I also received Introduction to Startup Thinking and Entrepreneurship (3 Days), along with additional exposure to mystery shopping in the banking sector to assess service quality and compliance.
I’m looking to contribute these skills and experiences in an entry level role in banking or the business sector, while continuing to learn and grow professionally. I’m particularly motivated by customer-focused banking work and process-oriented operations.
Experience
Work history, roles, and key accomplishments
HR Banking Intern
Machhapuchchhre Bank Limited
Nov 2025 - Feb 2026 (3 months)
Completed an HR internship at Machhapuchchhre Bank Limited, assisted in banking operations and customer service quality through mystery shopping and compliance-focused training.
Education
Degrees, certifications, and relevant coursework
National College of Computer Studies (NCCS)
Bachelor of Business Management (BBM), Business Management
Activities and societies: HR internship: Machhapuchchhre Bank Limited; Volunteer: TEDx Baneshwor, AIESEC (Kathmandu). Trainings: Introduction to Startup Thinking & Entrepreneurship (3 days, Dec 2025), General Banking Operation (2 days, Feb 2025), Customer Service (1 day, Aug 2024).
Undergraduate (running) Bachelor of Business Management (BBM) at NCCS under Tribhuvan University. Completed banking-focused exposure including HR internship at Machhapuchchhre Bank Limited and volunteering with TEDx Baneshwor and AIESEC in Kathmandu, alongside trainings in general banking operation and customer service.
NCCS Higher Secondary School, Kathmandu
Intermediate +2 (Management), Management
2021 -
Grade: CGPA 2.8
Completed Higher Secondary (+2) in Management under the Higher Secondary Education Board (HSEB), Nepal.
Availability
Location
Authorized to work in
Job categories
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