Looking for a job

Ugyen Tshewang

@ugyentshewang

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I manage hotel operations, guest experiences, events, staff, and financial reporting across hospitality properties.

Bhutan

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What I'm looking for

I'm seeking new challenges in a dynamic hospitality environment where I can lead smooth hotel operations, deliver memorable guest experiences, and continue advancing my career.

I'm currently managing operations at Punsum Hotel & Lodge in Thimphu, overseeing F&B, kitchen, front office, catering, events, accounts, staff supervision, and recruitment.

Previously, I managed Samtse Lodge and Karaoke, where I handled daily operations, budgeting, financial reporting, staff training, marketing, events, and guest services to support revenue. I also supervised site and store operations, inventory, materials, and compliance records at BV Ferro Company.

My hospitality foundation includes food and beverage operations at Yangkhil Resort and front office training at Taksang Paradise. I'm focused on excellent customer service, memorable guest experiences, and smooth, well-organized operations.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Punsum Hotel & Lodge

Jan 2025 - Present (1 year 8 months)

Oversee hotel operations including F&B, kitchen, front office, catering, and events. Manage accounts, staff supervision, recruitment, and marketing activities to improve hotel visibility and bookings.

Hotel Operations Food and Beverage Management Front Office Kitchen Management Event Planning Staff Supervision Recruitment Financial Reporting Marketing Customer Service

Manager

Samtse Lodge and Karaoke

Jan 2023 - Dec 2024 (1 year 11 months)

Oversaw overall lodge and karaoke operations, ensuring smooth daily functioning. Managed staff recruitment, training, supervision, accounts, budgeting, and financial reporting, and planned events and marketing to enhance revenue.

Lodge Operations Karaoke Operations Staff Management Recruitment Training Budgeting Financial Reporting Event Planning Marketing Guest Service

In-Charge

BV Ferro Company

Jan 2024 - Jun 2024 (5 months)

Supervised daily site and store operations to ensure smooth workflow. Managed inventory, materials, and stock movement records accurately, and coordinated with management, suppliers, and staff.

Operations Management Inventory Management Stock Control Coordination Record keeping Compliance

FO Department

Yangkhel Resort

Jan 2017 - Dec 2018 (1 year 11 months)

Supervised daily food and beverage operations, ensuring quality service. Assisted in menu planning, preparation, and presentation, and managed guest orders, billing, and special requests.

Food and Beverage Menu Planning Guest Service Billing Hygiëne Customer Service

On Job Training, FO Department

Taksang Paradise

Assisted Front Office staff in daily guest check-ins and check-outs. Managed guest inquiries, reservations, and phone communications professionally, and supported billing and record-keeping tasks.

Front Office Guest check in Check Out Reservations Phone Support Billing Record keeping

Education

Degrees, certifications, and relevant coursework

Wing 1, Tendruk, Samtse

De-Sung Integrated Training Program, Integrated Training

2023 - 2023

Completed De-Sung Integrated Training Program (54th Batch) at Wing 1, Tendruk, Samtse from 7 to 29 January 2023.

Vernajoyte College

Theory Course, Hospitality

2016 - 2017

Activities and societies: Specialized in Front Office (FO) Department during practical training

Completed 3-month Theory Course at Vernajoyte College, Kolkata, India, and 6-month Practical Training at Azaro Resort, Diu City, India from November 2016 to October 2017.

Thimphu Technical Institute

Empowerment Through Entrepreneurship Development, Entrepreneurship

2017 - 2017

Attended Empowerment Through Entrepreneurship Development at Thimphu Technical Institute (TTI) in 2017, with partial completion due to personal reasons.

Bright Life Institute of Management

Hospitality Management Course, Hospitality Management

2016 - 2016

Completed Hospitality Management Course (Overall Department) at Bright Life Institute of Management, Thimphu, Bhutan from 1 August to 15 October 2016.