Tyrone Robinson

I’m a Senior UX / Product Designer with 10+ years of experience shipping mobile and web products across fintech, telecom, and enterprise workflows. I’m at my best when I connect problem framing to shipped outcomes—partnering closely with product management and engineering to deliver improvements you can measure.

I’ve driven major usability and conversion wins, including improving start-to-submit conversion by 33% within 3 months for the member-facing online mortgage application at USAA. I also improved task completion by 23% (n=100) and increased completion rates from 65% to 78% through iterative usability testing and heuristic evaluations.

Across teams and products, I standardize how we design and build—design tokens in Figma, implementation specs, and acceptance notes—to reduce friction between design and development. At USAA, I standardized token usage across Figma and improved design-to-dev consistency, reducing UI defects by 35%; I’ve also reduced QA UI defects by 31% through optimized handoff artifacts.

I bring accessibility-first thinking and strong UX research habits. At Truist, I led money-movement journey redesigns using accessibility-first patterns—improving 30-day feature retention by 20% and cutting average task completion time from 12–15 minutes to 5 minutes. My background also includes UX and information architecture work (including card sorting and usability testing), plus earlier web development experience to help ensure the experience matches the intent.