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Turki Albasher

@turkialbasher

Applications support manager at Riyad Bank who managed API and microservices integrations and improved card-printer operations across branches.

Saudi Arabia

Message

At Riyad Bank, I managed application support and digital integration, resolving API requests involving Tanfeeth, SADAD, ELM, Riyad Bank, B2B, and BTG systems.

I also worked as a database analyst, identifying and resolving database issues and monitoring salary batches in ODS Database and PostgreSQL environments.

For the card printers project, I oversaw deployment, maintenance strategy, and hardware-to-system integration across branches. I also developed best practices and user manuals for card printing operations.

I collaborated on the banking robotics automation project, working with database and middleware teams to integrate robotic applications with core banking systems.

Experience

Work history, roles, and key accomplishments

Manager Application Support Specialist

Riyad Bank

Jan 2014 - Jan 2025 (11 years)

Managed and resolved API customer requests related to programming interfaces, including integrations with Tanfeeth, SADAD, ELM, Riyad Bank, B2B, and BTG systems. Acted as senior manager for digital integration.

Elm B2B BTG Digital Integration APIs Microservices Tanfeeth Sadad

Problem Analyst

Riyad Bank

Worked with the system by analyzing and finding solutions to general technical issues in the bank systems (Oracle Siebel CSR, Cortex, MW-Database).

Problem Analysis Siebel CSR Cortex Middleware Databases

Service Desk Officer

Riyad Bank

Assigned and escalated technical issues from all bank branches to the appropriate support teams, including Oracle Siebel CSR, Cortex, Card Management, and ATM Switch systems.

Service Desk Incident Management Siebel CSR Cortex ATM EFT Switch Card Management

Assistant Manager – Application Support Analyst

Riyad Bank

Handled technical issues related to card management systems, including hardware troubleshooting (printers). Developed best practices and user manuals for smooth card printing operations using systems such as Cortex, Card Management, ATM Switch, and Oracle Siebel CSR.

Card Management hardware troubleshooting Cortex ATM EFT Switch Siebel CSR Technical Documentation

Assistant Manager – BT Developer

Riyad Bank

Managed change requests (CR) within bank system databases, including adding, deleting, and inserting data. Monitored salary batch processing in ODS Database and SQL/Middleware (MW) environments.

ODS Database Database Management Change Management SQL Middleware

Manager – Database Analyst

Riyad Bank

Responsible for identifying and resolving technical issues within database systems and monitoring salary batches through ODS Databases and PostgreSQL (pSQL) environments.

Database Analysis ODS Database PostgreSQL Technical Support