Trâm Anh Trần Lê

Collaborated with headhunt consultants to align candidate profiles with client requirements, ensuring quality and consistency in service delivery. Supported consultants in refining candidate positioning and enhancing understanding of market expectations.

Supported customers with daily inquiries and guided them in using digital banking features, observing common user pain points. Resolved customer issues directly to help improve service quality and client satisfaction.

Coordinated internal events and collected participant feedback to improve team engagement and partnership programs. Worked with cross-functional teams to track project progress and support marketing campaigns.

Supported content development to promote business activities and engage target audiences. Collaborated in planning and executing social media communication and produced basic visual content to enhance brand visibility.

Grade: 7.5

Achieved an IELTS score of 7.5.

Grade: A2

Achieved TOCFL A2 proficiency, approximately equivalent to HSK 3-4.

Grade: High Distinction (GPA: 3.7/4.0)

Activities and societies: Student Encouragement Scholarship in all four years of study.

Graduated with High Distinction (GPA: 3.7/4.0). Received Student Encouragement Scholarship in all four years of study.

Earned MOS certifications in Word, PowerPoint, and Excel.