Trishia Vanta
@trishiavanta
Lead Technical Trainer and training & development specialist specializing in US healthcare onboarding and curriculum revamps.
PhilippinesWhat I'm looking for
I’m an accomplished Training & Development Specialist with over 10 years of BPO experience, including 4+ years as a Lead Technical Trainer for US healthcare and insurance programs. I direct end-to-end technical training and onboarding for high-profile provider network accounts, and I’m known for quickly closing knowledge gaps through targeted coaching.
I build and revamp training curricula, modules, and job aids to match updated client workflows, and I run workshops and virtual training deliverables with strong classroom discipline. I also manage training logs, performance analytics, and operational reporting—ensuring teams are ready while maintaining strict industry compliance.
Experience
Work history, roles, and key accomplishments
Directed end-to-end technical training and onboarding for US healthcare and provider network accounts, ensuring trainees were job-ready. Created and refreshed training curricula, provided targeted coaching, and managed training logs, performance analytics, and operational reporting for readiness and compliance.
Facilitated full training classes as a Virtual Training Facilitator/Senior Agent while balancing training administration with ongoing operational targets. Managed classroom deliverables and maintained strong performance metrics through dual responsibilities.
Served as Tier 2/Senior Subject Matter Expert supporting both member and provider services for US healthcare workflows. Resolved complex onshore escalations and handled claims, benefits, billing, and enrollment with a focus on accuracy and timely resolution.
Education
Degrees, certifications, and relevant coursework
Interface Computer College
Undergraduate coursework, Information and Technology Interface
Completed 3 years of undergraduate coursework in Information and Technology Interface at Interface Computer College in Iloilo City.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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