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Trinita Muutu

@trinitamuutu

Customer Service Representative at HubStaff who handled high-volume calls, chats, and emails while supporting customer retention and sales.

Kenya

Message

At HubStaff, I managed high-volume inbound calls, chats, and emails from consumers and business partners.

I used technical tools to track orders, manage tickets, and update customer records, while recommending solutions and upselling products to support customer retention and sales.

At Ngao Credit, I provided frontline client support, answered inquiries, and maintained detailed records of customer interactions.

I’m studying for a B.A. in Statistics and Programming at Kenyatta University. My support tools include Salesforce and HubSpot, and I use Zoom, WhatsApp Business, Google Workspace, and MS Office.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

HubStaff

Jul 2025 - Dec 2025 (5 months)

Managed high-volume inbound calls, chats, and emails from consumers and business partners. Utilized modern technical tools to track orders, manage tickets, and update customer records accurately.

Multichannel Support CRM Ticketing Systems Upselling Customer Retention Communication Skills

Sales Agent

Ngao Credit

Apr 2025 - Jul 2025 (3 months)

Provided frontline support to clients, addressing inquiries and product support. Maintained detailed records of customer interactions, ensuring the database was updated.

Customer Support Data Entry Communication Skills Reliability

Education

Degrees, certifications, and relevant coursework

Kenyatta University

B.A., Statistics and Programming

Activities and societies: STEM Club, Volunteer Tutoring

Pursuing a B.A. in Statistics and Programming with expected graduation in May 2027. Coursework includes data analysis, basic programming, and economic fundamentals.