Open to opportunities

Trúc Quỳnh Hồ Lê

@trcqunhhl

Message

Aspiring manager with strong communication and customer care skills.

Vietnam

Message

What I'm looking for

I am looking for a role that fosters growth, values creativity, and emphasizes customer satisfaction.

I am a dedicated professional with a Bachelor of International Business from Birmingham City University, graduating with First Class Honours. My academic journey has equipped me with a solid foundation in business principles, complemented by practical experience in customer engagement and content creation.

Currently, I work as a Freelance Academic Writer, where I deliver high-quality, plagiarism-free content while ensuring client satisfaction through timely revisions. My role as a Copywriter Executive at Kien Lap Construction Electricity Limited has further honed my skills in developing compelling marketing content, leading to significant increases in customer engagement and sign-ups.

With a strong focus on communication and planning, I aspire to take on a managerial role where I can contribute to enhancing the company's professional image and drive customer satisfaction. I am passionate about leveraging my skills to create impactful strategies that resonate with target audiences.

Experience

Work history, roles, and key accomplishments

Current

Freelance Academic Writer

Current

Dr. Nhanh Education Consulting Company Limited

Dec 2023 - Present (1 year 9 months)

Delivered top-notch, plagiarism-free academic content and ensured prompt modifications within stipulated timeframes. Researched topics, wrote papers and assignments, and meticulously edited and proofread texts for accuracy and client requirements.

Critical Thinking Compréhension Proofreading Editing English Language

Current

Copywriter Executive

Current

Kien Lap Construction Electricity Limited

Feb 2023 - Present (2 years 7 months)

Developed compelling content for marketing materials, advertising campaigns, and promotional content across various digital and print media. Conducted research to understand target audiences and industry trends, collaborating with design teams and interacting with clients to align content with brand voice.

Content Creation Copywriting Research Social Media Strategy Editing Proofreading AI Tools

Telesales Intern

Birmingham City University

Jul 2022 - Sep 2022 (2 months)

Prepared lesson plans and exercises for students, and actively participated in searching, contacting, consulting, and supporting potential students. Monitored consultation processes with parents and addressed their questions or concerns.

Communication Sales Customer Service Data Access Consultation

Education

Degrees, certifications, and relevant coursework

Birmingham City University - University of Economics and Law International Joint program

Bachelor of International Business, International Business

Grade: First Class Honours

Graduated with First Class Honours from the International Joint Program between Birmingham City University and the University of Economics and Law. This program provided a comprehensive understanding of global business practices and economic principles.