Looking for a job

Tova Berggren

@tovaberggren

Senior Fraud Analyst at Swedbank, assessing fraud cases, adjusting monitoring rules, and deciding on recovery of fraudulent funds.

Sweden

Message

What I'm looking for

I'm open to fully remote opportunities across Europe.

At Swedbank’s Fraud Prevention function, I monitor fraud and risk activity using NICE Actimize and other investigative systems. I investigate fraud cases, adjust monitoring rules based on identified risks, and make decisions on account offboarding, freezing funds, and recovery of fraudulent funds.

As Operational Lead from March 2024 to June 2025, I served as the point of contact for complex cases and created routines and procedures for daily operations. I also developed training materials, delivered sessions, and led projects involving Swish, BankID forums, and product owners.

Experience

Work history, roles, and key accomplishments

Current

Senior Fraud Analyst

Current

Swedbank

Apr 2020 - Present (6 years 6 months)

Monitor fraud and risk activity using NICE Actimize and other systems. Review and adjust fraud rules, investigate fraud cases, and communicate with stakeholders across the bank.

NICE Actimize Excel Fraud Detection Transaction Monitoring Review Of Fraud Cases Risk Based Decision Making Fraud Recovery Offboarding Funds Freezing Stakeholder Management

Operational Lead

Swedbank

Mar 2024 - Jun 2025 (1 year 3 months)

Served as operational lead with responsibility for daily operational activities. Acted as Single Point of Contact for complex cases, managed scheduling, and developed training materials.

Operational Leadership Complex Case Management Process Development Training Recruitment Onboarding Stakeholder Management Excel

Customer Service Representative

Swedbank

Feb 2017 - Apr 2020 (3 years 2 months)

Provided first-line support to customers exposed to fraud. Performed real-time assessment of alerts in monitoring systems and identified potential fraud-related situations.

Customer Support Fraud Detection Real time Monitoring