Tinny Keganne

Managed policy and staff record management for employee files while administering employee benefits, remuneration, and personal emoluments. Compiled and submitted reports to the supervisor, supported recruitment activities, tracked staff movements and leave, and handled customer and staff queries.

Provided customer service by welcoming customers, answering product questions, and assisting with item selection. Handled scanning, payments, refunds and exchanges while ensuring correct pricing and issuing receipts.

Welcomed and directed visitors to the appropriate offices and persons while answering, tracking, and forwarding incoming calls. Supported procurement of office supplies and facilitated logistics for internal meetings and workshops.

Assisted with the preparation of promotional presentations and monitored social media platforms, including Facebook and Instagram. Prepared daily invoices and emails using word processing and supported sales and marketing activities as needed.

Completed a Certificate of Proficiency (Long-term Insurance) in June 2024.

Bachelor of Business Administration in Strategic Management completed in June 2021. Dissertation focused on the impact of change on organizational performance and strategies to reduce and manage change.