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tina moran

@tinamoran

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Owner and graphic designer at Jokala Designs creating custom apparel and promotional products.

United States

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At Jokala Designs, I create and edit digital artwork for custom apparel and promotional products, preparing customer-provided artwork and designs for production. I use Canva, Adobe Photoshop, and Procreate, and operate printing and finishing equipment.

I also coordinate inventory, purchasing, order fulfillment, and shipping for the business. Before Jokala Designs, I was a Senior Resolution Specialist at Progressive Insurance Corp, where I resolved complex customer service and policy-related issues.

Experience

Work history, roles, and key accomplishments

Current

Owner and Graphic Designer

Current

Jokala Designs

Apr 2023 - Present (3 years 7 months)

Owns and manages a custom apparel and promotional products business, handling design, production, and customer relations. Reviews artwork for accuracy and quality, and operates production equipment.

Canva Photoshop Pro Create DTF Printing Sublimation Printing Heat Press Vinyl Cutting Customer Service Project Management Inventory Management Quality Assurance

Senior Resolution Specialist

Progressive Insurance Corp

Aug 2004 - Jun 2023 (18 years 10 months)

Served as an escalation resource for complex customer service and policy-related issues, resolving complaints and assisting with policy changes. Collaborated with cross-functional teams and maintained detailed documentation.

Customer Service Conflict Resolution Problem Solving Communication Skills Documentation Policy Management Retention Quality Assurance