Tina Chaudhari
@tinachaudhari
Data Analyst with banking operations experience at ICICI Bank; built a bank churn prediction model with 85.9% accuracy.
IndiaWhat I'm looking for
At ICICI Bank Ltd., I handled credit card queries and created Excel MIS reports for backend teams, supporting banking operations and accurate financial data reporting.
In my bank customer churn project, I analyzed 10,000+ records, compared three prediction models, and built a Power BI dashboard. Random Forest performed best, with 85.9% accuracy, and I translated the findings into customer retention recommendations.
Experience
Work history, roles, and key accomplishments
Senior Phone Banking Officer
ICICI Bank Ltd.
Sep 2019 - May 2022 (2 years 8 months)
Managed end-to-end credit card query resolution via calls and emails, ensuring SLA and TAT compliance. Analyzed customer portfolios for cross-selling opportunities and created Excel MIS reports for backend teams.
Education
Degrees, certifications, and relevant coursework
AiBrix
Certificate of Internship, Data Analyst
2026 - 2026
Completed a Data Analyst Internship from March to September 2026.
The Skillians Academy
Certificate of Completion, Data Science and Machine Learning
2025 - 2026
Grade: A+
Completed a Data Science and Machine Learning certificate with an A+ rating.
HackerRank
SQL (Basic) Certification, SQL
Earned SQL (Basic) Certification from HackerRank in May 2026.
Astral Institute of Science and Technology
MBA, HR & Information Technology
2020 - 2022
Pursued an MBA with a focus on HR and Information Technology.
Astral Institute of Science and Technology
B.E., Computer Science Engineering
2015 - 2019
Completed a Bachelor of Engineering in Computer Science Engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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