Thủy TiênTT
Open to opportunities

Thủy Tiên

@thytin

Customer-focused logistics specialist with 6 years of experience.

Vietnam

What I'm looking for

I am looking for a remote role in logistics or customer service where I can contribute my skills and grow professionally.

I am a customer-focused logistics and freight forwarding specialist with over 6 years of experience in import/export operations, sales support, and customer service. My proficiency in English and Chinese allows me to handle international communications effectively, ensuring smooth operations and customer satisfaction. I thrive in fast-paced environments and excel at working independently or as part of a team.

Currently, I serve as a Logistics Coordinator at Orient Star Logistics Co., Ltd., where I manage international shipments, negotiate rates, and maintain accurate documentation. My role involves close collaboration with sales teams to strategize for new business opportunities and provide exceptional customer service. I am dedicated to optimizing shipment profitability and ensuring timely communication with clients and partners.

With a Bachelor’s degree in International Business from Hoa Sen University, I possess a solid foundation in logistics and customer service. I am now seeking a remote opportunity where I can leverage my skills to contribute to a dynamic logistics or customer service team.

Experience

Work history, roles, and key accomplishments

OL
Current

Logistics Coordinator

ORIENT STAR LOGISTICS CO., LTD.

Jun 2022 - Present (2 years 11 months)

As a Logistics Coordinator, I manage international shipments, negotiate rates, and ensure accurate documentation. I maintain CRM records, prepare performance reports, and provide customer service through various communication channels. My role involves close coordination with sales teams and translating communications for international clients.

SE

Customer Service

SONG BINH – GENERAL AGENT OF FEDEX EXPRESS

Dec 2019 - Nov 2021 (1 year 11 months)

In my role as Customer Service at Song Binh, I managed arrival notices, tracked inventory, and ensured timely communication with customers regarding their shipments. I handled inquiries and monitored parcels to facilitate smooth operations.

OL

Inbound Customer Service

OOCL SHIPPING LINE

Mar 2019 - Nov 2019 (8 months)

As an Inbound Customer Service representative, I handled customer inquiries related to shipping documents and services. I was responsible for sending arrival notices and ensuring the accuracy of bills of lading.

Education

Degrees, certifications, and relevant coursework

Hoa Sen University logoHU

Hoa Sen University

Bachelor's Degree, International Business

2014 - 2018

Studied International Business, focusing on the principles of global trade, marketing strategies, and business management practices. Developed skills in negotiation, communication, and analytical thinking, preparing for a career in logistics and customer service.

Tech stack

Software and tools used professionally

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Thủy Tiên - Logistics Coordinator - ORIENT STAR LOGISTICS CO., LTD. | Himalayas