Thủy Tiên
@thytin
Customer-focused logistics specialist with 6 years of experience.
What I'm looking for
I am a customer-focused logistics and freight forwarding specialist with over 6 years of experience in import/export operations, sales support, and customer service. My proficiency in English and Chinese allows me to handle international communications effectively, ensuring smooth operations and customer satisfaction. I thrive in fast-paced environments and excel at working independently or as part of a team.
Currently, I serve as a Logistics Coordinator at Orient Star Logistics Co., Ltd., where I manage international shipments, negotiate rates, and maintain accurate documentation. My role involves close collaboration with sales teams to strategize for new business opportunities and provide exceptional customer service. I am dedicated to optimizing shipment profitability and ensuring timely communication with clients and partners.
With a Bachelor’s degree in International Business from Hoa Sen University, I possess a solid foundation in logistics and customer service. I am now seeking a remote opportunity where I can leverage my skills to contribute to a dynamic logistics or customer service team.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator
ORIENT STAR LOGISTICS CO., LTD.
Jun 2022 - Present (2 years 11 months)
As a Logistics Coordinator, I manage international shipments, negotiate rates, and ensure accurate documentation. I maintain CRM records, prepare performance reports, and provide customer service through various communication channels. My role involves close coordination with sales teams and translating communications for international clients.
Customer Service
SONG BINH – GENERAL AGENT OF FEDEX EXPRESS
Dec 2019 - Nov 2021 (1 year 11 months)
In my role as Customer Service at Song Binh, I managed arrival notices, tracked inventory, and ensured timely communication with customers regarding their shipments. I handled inquiries and monitored parcels to facilitate smooth operations.
Inbound Customer Service
OOCL SHIPPING LINE
Mar 2019 - Nov 2019 (8 months)
As an Inbound Customer Service representative, I handled customer inquiries related to shipping documents and services. I was responsible for sending arrival notices and ensuring the accuracy of bills of lading.
Education
Degrees, certifications, and relevant coursework
Hoa Sen University
Bachelor's Degree, International Business
2014 - 2018
Studied International Business, focusing on the principles of global trade, marketing strategies, and business management practices. Developed skills in negotiation, communication, and analytical thinking, preparing for a career in logistics and customer service.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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