Thomas Pepper
@thomaspepper
Customer-focused crew member skilled at training staff, building relationships, and driving reliable results.
AustraliaWhat I'm looking for
I am a customer-focused hospitality and retail professional with hands-on experience training new staff, managing store setup and finance for a small business, and supporting operations in fast-paced environments. My work has been recognized with Employee of the Month awards and responsibilities that expanded with role scope.
I build strong internal relationships, mentor junior team members, and step outside my comfort zone to meet business needs. I have volunteer experience coaching and mentoring underprivileged youth and completed certificates in fitness and active volunteering.
I am currently studying a Bachelor of Criminology and Criminal Justice/Cyber Security at Griffith University while continuing frontline work that sharpens my communication, teamwork, and customer service skills.
Experience
Work history, roles, and key accomplishments
Crew Member
GYG
Dec 2022 - Present (3 years 2 months)
Trained new staff in sales and food assembly, maintained high service standards, and earned Employee of the Month in Dec 2023 and Jun 2024.
Store Assistant
Harmony & Reverie
Jun 2022 - Oct 2022 (4 months)
Managed store setup and finance tasks for a small business, taking on expanded responsibilities and building strong internal and customer relationships.
Education
Degrees, certifications, and relevant coursework
GUGriffith University
Bachelor of Criminology and Criminal Justice, Criminology and Criminal Justice / Cyber Security
2025 -
Grade: GPA 5.25
Pursuing a Bachelor of Criminology and Criminal Justice with Cyber Security from 2025 to 2029; current GPA 5.25 and studying via a mix of online and in-person modes.
Parklands Christian College
QLD Certificate of Education, Secondary Education
Grade: ATAR 70
Activities and societies: Cert I Active Volunteering (2022)
Completed secondary education and achieved an ATAR of 70 in 2024; also completed Cert I Active Volunteering in 2022.
Binnacle Training
Certificate III in Fitness, Fitness
Activities and societies: Includes 20 hrs of not-for-profit volunteer work
Completed a two-year Cert III in Fitness in 2024 with practical training across diverse demographics and a 20-hour not-for-profit volunteer component.
Availability
Location
AustraliaAuthorized to work in
Job categories
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