Open to opportunities

Thomas Cantwell

@thomascantwell

Quality Control Specialist and QA evaluator focused on agent performance, workflow support, and accurate tool validation.

Zimbabwe

Message

What I'm looking for

I’m looking for a quality-focused role where I can evaluate performance, validate tools and workflows, analyze metrics, and support teams with clear, detail-driven QA work.

I’m a Quality Control Specialist and Call Evaluator who supports agents through training and ongoing assistance, with a strong focus on quality control, workflow accuracy, and correct tool usage. At Radius Global Solutions, I contributed to organization and cooperation assistance while performing work floor support and quality control reviews.

I also bring work metrics analysis experience and a testing background from the gaming world—using detailed attention to visual and pattern discrepancies, including alpha and QA testing for titles such as A.I Dungeon (Voyage), The Division 2, and QA work for Nintendo of America. I’m detail-driven, analytical, and comfortable identifying inconsistencies through structured evaluation and English-first communication.

Experience

Work history, roles, and key accomplishments

Quality Control Specialist

Radius Global Solutions

Feb 2023 - Jun 2024 (1 year 4 months)

Provided agent training and work floor support while assisting with organization and cooperation. Verified and validated tools and ensured correct work usage, including discrepancy detection and quality checks.

Quality Assurance Call Evaluation Workflow Support Process Validation Metrics Analysis Attention To Detail