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Thobeka Tshabalala

@thobekatshabalala

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Project coordination and process assessment at Demix, contributing to more than 55 CMMI organizational appraisals.

South Africa

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What I'm looking for

I’m seeking opportunities in project coordination, IT project support, or process improvement.

At Demix (Pty) Ltd, I contribute to CMMI organizational appraisals by coordinating with clients and team members, reviewing evidence, and maintaining assessment records. I’ve supported more than 55 appraisals and helped identify process strengths, gaps, and improvement opportunities.

In my current Sales and Marketing Administrator role at Demix, I coordinate client communication and training logistics, track follow-up actions, and prepare lead activity reports. I maintain prospect records using Microsoft Dynamics 365, Apollo.io, and Snov.io.

Earlier, I processed and verified claims documentation at Unitrade Management Services and supported network testing and connectivity verification as an intern at SITA SOC. I hold a Diploma in Information Technology from Vaal University of Technology and have completed PMI KICKOFF Project Management Basics.

Experience

Work history, roles, and key accomplishments

Current

Sales and Marketing Administrator

Current

Demix (Pty) Ltd

Jan 2026 - Present (10 months)

Coordinate client and stakeholder communication for professional certification training programmes, schedule meetings, and maintain prospect records using Microsoft Dynamics 365, Apollo.io, and Snov.io. Prepare lead activity reports and support training coordination and marketing content.

Microsoft Dynamics 365 Apollo.Io Snov.Io Canva Email Communication Meeting Coordination Documentation Reporting

Claims Administrator and Data Capturer

Unitrade Management Services

Jan 2024 - May 2025 (1 year 4 months)

Processed and verified claims documentation, performed data validation and quality checks, and maintained confidential client records. Communicated with internal stakeholders regarding claim information and followed company procedures.

Data Validation Quality Assurance Documentation Claims Processing Communication Skills

Network Engineering Intern

SITA SOC

May 2023 - Dec 2023 (7 months)

Performed network testing and connectivity verification in a large enterprise IT environment, identified and reported faults, and assisted with configuration of switches and wireless access points. Maintained technical documentation and operational records.

Network Testing Connectivity Verification Switch Configuration Wireless Access Points Documentation

Certified Appraisal Team Member

Demix (Pty) Ltd

Mar 2022 - May 2023 (1 year 2 months)

Contributed to more than 55 CMMI organizational appraisals, coordinating evidence collection and review with clients and team members. Assessed processes against CMMI requirements and supported identification of strengths and improvement opportunities.

CMMI Process Assessment Evidence Review Documentation Reporting Stakeholder Communication