Teresa User
@teresauser4
Senior Legal Operations Specialist who led end-to-end preservation, collection, and compliance operations across global enterprise systems.
United StatesWhat I'm looking for
At Epiq, contracted to IBM, I direct domestic and international preservation and collections for corporate legal, HR, and global compliance investigations. I manage legal hold and custodian preservation across 1,200+ active matters and 15,000+ unique custodians while protecting data integrity and regulatory compliance.
I work directly with Microsoft engineering on Purview release testing and reporting investigations, and with Hanzo product teams to improve Slack collection workflows. I also partner with legal counsel, HR, investigators, backend engineers, and vendors to resolve technical issues, standardize processes, reduce storage overhead, and meet litigation SLAs.
Earlier, I supported IBM Trust & Compliance Legal Services as an executive assistant, managing confidential compliance reviews, attorney operations, onboarding, and legal support workflows. I bring more than 20 years of legal operations, administrative, compliance, and records-management experience in highly regulated environments.
Experience
Work history, roles, and key accomplishments
o Directed end-to-end legal hold and preservation operations across 1,200+ active matters and 15,000+ global custodians, ensuring data integrity and regulatory compliance across enterprise systems.
o Coordinated confidential employee data collections and records management workflows for sensitive internal HR and compliance investigations.
o Partnered directly with Microsoft and Hanzo product teams
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Health Administration
Pursued studies in Health Administration at the University of Phoenix in New York, NY.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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