Tejas NaniTN
Open to opportunities

Tejas Nani

@tejasnani

Sr. Analyst with expertise in Cap Planning and Scheduling

India

What I'm looking for

Seeking a challenging role that leverages my expertise in Cap Planning and Scheduling to drive business success and growth opportunities.

As a seasoned Sr. Analyst with a strong background in Cap Planning and Scheduling, I have honed my skills in transitioning clients to new tools, onboarding new clients, and providing training and feedback to new joiners. With a proven track record of designing and building automated dashboards, I empower clients with self-service capabilities and bring new insights and best practices to the team.

My expertise extends to handling client deliverables, managing multiple programs remotely, and utilizing ECP and Nice IEX WFM tools for forecasting, capacity planning, and scheduling. I am well-versed in preparing cap plan models, schedule efficiency, and staffing analysis to ensure optimal planning and minimize over/under and OT requirements.

With a strong educational foundation in B. Tech and a passion for learning new things, I am a quick learner, dedicated, and patient individual with a strong work ethic. I am proficient in MS Excel, VBA coding, C language, SQL, and Python, and I am excited to leverage my skills and experience to drive success in a new role.

Experience

Work history, roles, and key accomplishments

CO

Sr. Analyst – Cap Planning & Scheduling (Deputy Manager)

Concentrix

Jan 2018 - Aug 2023 (5 years 7 months)

Transitioned clients to new tools, onboarded new clients, provided training and feedback, designed automated dashboards, and handled client deliverables. Utilized ECP and Nice IEX WFM tools for forecasting, capacity planning, and scheduling.

2I

Digital Interaction Specialist

247 INC

Mar 2015 - Jun 2016 (1 year 3 months)

Managed a team of agents, coached and trained agents, and worked on team performance and escalation analysis. Handled critical chats, transaction monitoring, and calibration on quality of chats and products.

Education

Degrees, certifications, and relevant coursework

Tejas hasn't added their education

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Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

India

Authorized to work in

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Tejas Nani - Sr. Analyst – Cap Planning & Scheduling (Deputy Manager) - Concentrix | Himalayas