Tejas Nani
@tejasnani
Sr. Analyst with expertise in Cap Planning and Scheduling
What I'm looking for
As a seasoned Sr. Analyst with a strong background in Cap Planning and Scheduling, I have honed my skills in transitioning clients to new tools, onboarding new clients, and providing training and feedback to new joiners. With a proven track record of designing and building automated dashboards, I empower clients with self-service capabilities and bring new insights and best practices to the team.
My expertise extends to handling client deliverables, managing multiple programs remotely, and utilizing ECP and Nice IEX WFM tools for forecasting, capacity planning, and scheduling. I am well-versed in preparing cap plan models, schedule efficiency, and staffing analysis to ensure optimal planning and minimize over/under and OT requirements.
With a strong educational foundation in B. Tech and a passion for learning new things, I am a quick learner, dedicated, and patient individual with a strong work ethic. I am proficient in MS Excel, VBA coding, C language, SQL, and Python, and I am excited to leverage my skills and experience to drive success in a new role.
Experience
Work history, roles, and key accomplishments
Sr. Analyst – Cap Planning & Scheduling (Deputy Manager)
Concentrix
Jan 2018 - Aug 2023 (5 years 7 months)
Transitioned clients to new tools, onboarded new clients, provided training and feedback, designed automated dashboards, and handled client deliverables. Utilized ECP and Nice IEX WFM tools for forecasting, capacity planning, and scheduling.
WFM Specialist
247 INC
Jun 2016 - Jan 2018 (1 year 7 months)
Handled client deliverables, prepared RFPs, and projected revenue. Monitored revenue trends, forecasted call volume demand, and provided planning for billing models. Supported operations with key deliverables and proposed sustainable recovery measures.
Digital Interaction Specialist
247 INC
Mar 2015 - Jun 2016 (1 year 3 months)
Managed a team of agents, coached and trained agents, and worked on team performance and escalation analysis. Handled critical chats, transaction monitoring, and calibration on quality of chats and products.
Education
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Tejas hasn't added their education
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