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Tarique Anwar

@tariqueanwar

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I resolve enterprise cloud, virtualization, licensing, and support operations issues for global VMware customers.

India

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What I'm looking for

I'm looking to apply my enterprise cloud, virtualization, licensing, and global escalation experience in support operations while growing in AI-driven automation, workflow orchestration, and predictive cloud-scaling infrastructure.

I've supported global enterprise customers at VMware Software India Pvt. Ltd., now Broadcom, since 2016, resolving licensing, onboarding, billing, access, and cloud infrastructure issues across APAC, EMEA, MENA, and North America.

I manage license key conversions, entitlement corrections, vCloud Air administration, and escalations for VMware vSphere+, VMware Cloud on AWS, VeloCloud, and workforce mobility solutions. I also diagnose data and licensing discrepancies directly in Oracle databases and partner with engineering, sales, and legal teams on portal and software-movement issues.

Previously, I provided Tier 2 VMware support at Concentrix, maintained 100% CSAT and quality scores, and mentored new hires. I'm currently building skills in AI-driven automation, systems monitoring, infrastructure provisioning, and predictive cloud scaling.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Specialist

Current

VMware Software India Pvt. Ltd.

Jun 2016 - Present (10 years 3 months)

Delivered senior-level technical and licensing support for VMware vSphere+, VMware Cloud on AWS, and VeloCloud, managing end-to-end licensing operations and global escalations. Partnered with engineering, sales, and legal teams to resolve complex issues and support enterprise customers across multiple regions.

VSphere VeloCloud Licensing Oracle DBA Salesforce Jira Escalation Management Customer Support