Open to opportunities

Prashant Swami

@prashantswami

VMware System Administrator and Windows L2 Engineer with 4+ years managing enterprise vSphere, ESXi, and vCenter Server environments. Hands-on experie

India

Message

What I'm looking for

I’m looking for a role where I can own VMware and Windows L2 operations in mission-critical environments, drive 99.9%+ uptime with proactive monitoring, and accelerate service quality using automation (Ansible/PowerCLI) and ITIL-aligned practices.

enior VMware & Windows System Administrator Nov 2025 – Jun 2026

NTT DATA, Inc. — Mumbai, India

• Led enterprise vSphere 8 and Windows Server operations, driving L2 incident resolution, capacity planning, and

infrastructure optimization across multi-host ESXi environments.

• Mentored junior engineers on VMware troubleshooting, vSAN/NSX-T fundamentals, VM automation via Ansible, and ITIL-

aligned incident and change management workflows.

VMware & Windows System Administrator — L2 Support Mar 2024 – Oct 2025

NTT DATA, Inc. (Client: National Stock Exchange) — Mumbai, India

• Ensured 99.9%+ SLA uptime through proactive monitoring of ESXi hosts, vCenter Server, vDS, and virtual networking using

vROps, SolarWinds, and vCenter alerts.

• Provisioned, cloned, and configured 100+ VMs for Windows Server 2019/2022 workloads using VM templates and Host

Profiles, achieving zero missed deployment SLAs.

• Reduced L2 incident resolution time by 25% through structured RCA, vSphere log analysis, Event Viewer diagnostics, and

enhanced monitoring thresholds.

• Automated VM lifecycle management via Ansible integrated with vCenter, cutting manual provisioning effort by 15% and

eliminating deployment errors.

• Executed ESXi host patching via vSphere Lifecycle Manager (vLCM) and WSUS/BigFix-based Windows Server patch

management, maintaining security compliance and audit readiness.

• Managed 200+ incidents and service requests in ServiceNow across Incident, Change, and Problem modules, consistently

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist

Current

BillDesk

Jun 2026 - Present (0 months)

Joined BillDesk as a Technical Specialist to drive infrastructure and virtualization initiatives within a high-volume fintech payments environment.

VMware VSphere VMware ESXi Windows Server NSX T Veeam Backup & Replication Ansible ITIL

Senior VMware & Windows Admin

NTT Data, Inc.

Nov 2025 - Jun 2026 (7 months)

Led enterprise vSphere 8 and Windows Server operations, driving L2 incident resolution, capacity planning, and infrastructure optimization across multi-host ESXi environments. Mentored junior engineers on VMware troubleshooting and ITIL-aligned incident and change management workflows.

VSPhere Capacity Planning NSX T Ansible ITIL Windows Server

VMware & Windows L2 Support

NTT Data, Inc.

Mar 2024 - Oct 2025 (1 year 7 months)

Ensured 99.9%+ SLA uptime by monitoring ESXi hosts, vCenter Server, vDS, and virtual networking using vROps and SolarWinds. Reduced L2 incident resolution time by 25% through RCA and log analysis, automated VM lifecycle management with Ansible to cut manual work by 15%, and supported 200+ incidents/requests in ServiceNow across Incident, Change, and Problem modules.

VMware ESXi Ansible Veeam Backup & Replication ServiceNow Windows Server

Network & Systems Engineer

ACL Digital

Sep 2022 - Mar 2024 (1 year 6 months)

Supported VMware RDSH and Active Directory for 300+ users, achieving 100% first-contact resolution for VMware and AD incidents without escalation. Managed Windows Server 2016/2019 environments (AD provisioning, GPO, WSUS, DNS/DHCP, RDS) and operated enterprise wireless and L2/L3 switching for 500+ concurrent hotel users.

VMware RDSH Active Directory WSUS DHCP Windows Server RDS L2 L3 Switches TCP IP