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Tamanna Saha

@tamannasaha

Operations Representative at Concentrix improving workflows, monitoring KPIs, and coordinating cross-functional business operations.

India

Message

At Concentrix, I coordinate daily business operations across cross-functional teams and work to improve workflows, productivity, and turnaround time.

I monitor KPIs and prepare structured reports to support senior management decisions. I also identify operational challenges and help resolve them to maintain business continuity.

At HDFC BANK LIMITED, I monitored lead generation and disbursement, collated lead-conversion data from sales executives, and participated in loan activities with Retail asset and branch.

Experience

Work history, roles, and key accomplishments

Current

Representative, Operations

Current

Concentrix

Nov 2024 - Present (1 year 11 months)

Acted as a strategic liaison across cross-functional teams, ensuring seamless coordination and efficient execution of daily business operations. Drove operational excellence by analyzing workflows, identifying bottlenecks, and implementing process improvements to enhance productivity and turnaround time.

Operations Management Process Improvement KPI Monitoring Data Analysis Customer Relationship Management Cross Functional Collaboration Reporting Problem Solving

Operations Associate

HDFC Bank Limited

Nov 2021 - Jun 2022 (7 months)

Monitored day-to-day lead generation and disbursement, and collated data from sales executives on lead conversion. Participated in various loan activities with Retail Asset and branch teams.

Lead Generation Data Collation Loan Processing Retail Banking Sales Support