At Save the Children International, I deliver first- and second-line ICT support across country and field offices, maintaining SLA resolution and first-response pass rates above 97%. I manage Microsoft 365, Azure, SharePoint, OneDrive, Power Apps, Active Directory, MFA, devices, connectivity, and JIRA incidents.
I've supported cybersecurity awareness and incident-response training for 106 participants across 10 partner organisations. I also coordinate ICT procurement, vendor support, asset management, documentation, and field connectivity while translating technical issues into practical solutions.
