Syed Muzzammil Akbar
@syedmuzzammilakbar
Business Analyst at Amazon India who scaled an operations knowledge and testing platform to 50,000+ monthly users.
IndiaWhat I'm looking for
At Amazon India, I led requirements and agile delivery for teams of up to 10 developers, translating stakeholder needs into user stories and acceptance criteria. In 2025, I shipped 7 new software products and 7 UI standardization projects.
I scaled an operations knowledge and testing platform to 50,000+ active monthly users, helping QA teams publish compliance documents and track assessments. I also partnered with global stakeholders to roll out translation features across 12 locales.
As an Automation Specialist at Amazon India, I developed web applications to automate manual workflows and streamline business processes. I also maintained and expanded a communication platform supporting 500+ live broadcasting rooms.
I use generative AI to summarize stakeholder input, draft user stories, and identify requirements gaps, with strict data privacy guardrails. My experience also includes front-line customer support and escalation handling at Amazon India.
Experience
Work history, roles, and key accomplishments
Led requirements and agile delivery for up to 10 developers, shipping 7 new software products and 7 UI standardization projects in 2025. Scaled an operations knowledge and testing platform to 50,000+ active monthly users and rolled out translation features across 12 locales.
Developed end-to-end web applications using Java, JavaScript, and Bootstrap to automate manual workflows and streamline business processes. Engineered an asynchronous Java email alert system for data import discrepancies and standardized AWS cloud desktop configurations, saving $2,600 annually.
Managed customer-facing social media campaigns across Twitter, Facebook, and Instagram, personally publishing over 10,000 posts. Resolved escalated customer issues and analyzed feedback trends to drive improved brand engagement.
Delivered high-tier front-line customer support to solve complex consumer queries, focusing on real-time problem resolution and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Osmania University
M.B.A., Human Resources
Completed an M.B.A. in Human Resources from Osmania University, Hyderabad, graduating in July 2018.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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