At Etisalat by e&, I led QA and UAT across five telecom product domains: Fixed, Wireless, Broadband, IPTV, and Digital. I established a standardized test governance framework and authored strategy and master test plan templates adopted in programme and audit reviews.
I managed an eight-member QA/UAT team while staying hands-on with SIT, UAT, regression, and API testing. I also led functional, regression, and UAT testing for the Etisalat by e& app and the Smiles app, working with Business and Development teams to resolve defects.
Across Etisalat by e&, Capgemini, and Accenture Services, I validated CRM–BRM integrations and telecom billing workflows, including Oracle BRM billing, rating, invoicing, and provisioning. At Capgemini, I also performed bulk billing validation and monitored BRM system logs.
I’ve supported releases through Go-Live and hypercare, and reported defect trends, test coverage, and release risks to senior management. My work spans Agile, hybrid, and vendor-led delivery, with hands-on API and SQL validation alongside test automation and performance testing oversight.
