Swati Sinha

Review client account documentation against lending policy and regulatory requirements, ensuring accuracy and completeness. Enter and maintain alphanumeric data in internal systems, prepare audit-ready reports, and coordinate with teams to resolve file issues.

Reviewed client documentation against eligibility and regulatory standards, logged interactions in Salesforce, and coordinated with internal teams to ensure accurate and timely processing.

Maintained accurate administrative, service, and transaction records, managed high-volume inquiries and scheduling, and communicated process updates to keep records current.

Documented client interactions in Salesforce, reviewed supporting documentation for accuracy, and recommended solutions using a detail-checked approach.

Maintained accurate inventory and financial records, updated CRM/ERP systems in real time, and conducted audits and cycle counts to correct discrepancies.

Served as primary contact for business accounts, maintaining accurate records and resolving inquiries.

Post-Baccalaureate in Human Resources Management from Thompson Rivers University, completed in 2022.

MBA in Marketing from ICFAI Business School, completed in 2015.

PGDM in Human Resources from Symbiosis Centre for Distance Learning, completed in 2014.

BBA in Corporate Management from Symbiosis International University, completed in 2012.

AML/KYC Certification from the Canadian Securities Institute.

Data Science Certification from PwC.