Open to opportunities

Swathi User

@swathiuser

Message

Results-driven business analyst with expertise in software optimization.

India

Message

What I'm looking for

I seek a role that fosters collaboration, innovation, and opportunities for growth.

I am a results-driven professional with over 5 years of experience in supporting and optimizing complex software platforms. My proficiency in troubleshooting, configuring, and maintaining enterprise-level applications has enabled me to ensure seamless operations and high client satisfaction. I am recognized for my effective communication and proactive problem-solving skills, which have consistently led to timely resolutions of technical issues.

In my recent role as a Business Analyst at Fortrea, I led Clinical Data Management efforts and improved incident resolution efficiency by 40% through automated monitoring solutions. My experience spans across various roles, including Analyst at Deloitte and Technical Solution Analyst at Cerner, where I successfully delivered solutions that enhanced operational efficiency and client satisfaction. I am committed to contributing my technical expertise within a dynamic and mission-driven organization.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Fortrea

Sep 2022 - Jan 2025 (2 years 4 months)

Led Clinical Data Management efforts, ensuring the functionality of Xcellerate applications. Improved incident resolution efficiency by 40% through automated monitoring solutions and coordinated DevOps efforts to enhance deployment efficiency.

DevOps OpenShift Stakeholder Management Incident Management Monitoring

Analyst

Deloitte

Nov 2021 - Aug 2022 (9 months)

Conducted gap analysis to identify process inefficiencies and facilitated meetings to gather business requirements. Designed real-time reporting dashboards and improved operational efficiency by 20% through collaboration on the Soarian Financial Application.

Gap Analysis Dashboards Process Optimization Change Control Problem Solving Documentation

Technical Solution Analyst

Cerner (Now Oracle)

Jul 2019 - Oct 2021 (2 years 3 months)

Delivered Clinical and Revenue Cycle Solutions across multiple regions, maintaining a high client satisfaction rate. Resolved solution-specific issues efficiently and conducted Root Cause Analysis to reduce recurring issues.

Revenue Cycle Management SQL Root Cause Analysis Incident Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Global Academy of Technology

Bachelor of Engineering, Information Science

2014 - 2018

With a robust foundation in business analysis, project management, application support and client services, I am eager to leverage my extensive experience and proven leadership skills to drive organizational success and customer satisfaction.