Swarnima Patel

I’m a Team Lead in Procure-to-Pay and Order-to-Cash with 6+ years across BPM and shared services. I focus on improving invoice accuracy, cycle times, and collections while keeping operations aligned to service expectations.

At Infosys BPM Ltd, I lead P2P operations, including invoice indexing/posting for PO and Non-PO flows, plus reversals and exception handling. I own monthly SLA reporting, run audits and root cause analyses, and drive corrective actions that standardize execution through SOPs, process calibrations, and PKTs.

Previously at WNS Global Services, I maintained AR hygiene across sub-BUs by supporting financial queries, processing account charges and adjustments, and managing chargeback disputes. I produced weekly/monthly operational reports and strengthened accuracy through peer-to-peer quality checks.

Earlier roles included Order-to-Cash operations such as deduction analysis, collections, invoicing/billing dispatch, and payment reconciliation—along with exposure to e-stamping compliance, cash controls, and customer service. I’m also a Certified Trainer, and I bring strong client communication and governance for sustainable performance.