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swapna Shava

@swapnashava

Quality Engineering leader at KWA Analytics who designed and implemented Ragas for RAG system evaluation.

At KWA Analytics, I lead the QA services vertical and manage offshore QA teams across client programs. I also designed and implemented Ragas to evaluate RAG systems, while contributing to internal AI initiatives for test automation.

At Synechron Ltd., I led QA delivery and automation initiatives, including evaluations of AI-assisted testing tools and RAG-based use cases. Earlier, at Infosys Ltd., I designed ETL testing strategies and automation frameworks, including work covering more than 300 logical tables.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant

Current

KWA Analytics

Aug 2025 - Present (1 year 2 months)

Leading the QA services vertical with end-to-end testing capabilities across diverse teams, ensuring consistent delivery quality. Managing offshore QA teams and driving internal AI initiatives including RAG evaluation.

QA Strategy Testing Automation AI Testing Ragas CI CD Team Leadership Customer Relationship Management

Associate Director - Technology

Synechron Ltd.

May 2020 - Aug 2025 (5 years 3 months)

Led QA delivery, automation strategy, and AI adoption, boosting delivery efficiency by 40% and achieving 70% adoption of GitHub Copilot and Azure OpenAI. Managed client relationships with Synchrony and British Petroleum.

QA Strategy Testing Automation AI Innovation GitHub Co Pilot Azure OpenAI Ragas Pytest Playwright Healenium Applitools Selenium Appium BDD Cucumber SpecFlow Azure DevOps Tableau OpenLink Endur CI CD DevOps

Project Manager

Infosys Ltd.

Apr 2010 - Mar 2020 (9 years 11 months)

Achieved a 60% increase in test automation coverage for ETL processes and delivered projects 40% faster by streamlining workflows. Led delivery of functional, end-to-end, and automation testing teams of 30-50 individuals.

ETL Testing Testing Automation Selenium SpecFlow Salesforce API VSTS Azure DevOps Agile Scrum Kanban Test Strategy Team Leadership

Technology Associate

Cognizant

Aug 2007 - Jul 2009 (1 year 11 months)

Worked as a Technology Associate, contributing to technology projects and gaining foundational experience in software development and testing.

Senior Software Engineer

Wipro Technologies

Jan 2006 - Jul 2007 (1 year 6 months)

Worked as a Senior Software Engineer, contributing to software development and engineering projects.

Software Engineering Tester

Surgical Information Systems

Jun 2004 - Dec 2005 (1 year 6 months)

Worked as a Software Engineering Tester, focusing on software testing and quality assurance.

Technical Manager

Attra Infotech

Delivered a 70% increase in automation scalability across 80+ projects by designing innovative frameworks for web, API, mobile, and native app automation. Improved DevOps implementation success rate by 30% through Continuous Testing and BDD enablement.

Testing Automation Selenium Playwright Appium Healenium Axe Grafana BDD Cucumber SpecFlow Jenkins Git Maven Azure DevOps RPA Testing Automation Anywhere UI Path Sauce Labs CI CD

Technical Lead

Infosys Ltd.

Directed automation teams during migration of legacy trading systems to OpenLink Endur for a UK-based energy client. Developed Selenium Page Object Model frameworks using C#/Java and integrated with Sauce Labs and Jenkins.

Selenium C#Java Protractor Docker Azure DevOps Sauce Labs Jenkins OpenLink Endur Test Strategy Automation Framework

Education

Degrees, certifications, and relevant coursework

BITS Pilani

Master of Technology, AI & Machine Learning

Currently pursuing a Master's in AI & Machine Learning at BITS Pilani, exploring AI-driven workflows and intelligent automation through hands-on academic projects including exposure to Agentic AI, RAG, and NLP concepts.