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Swapna E

@swapnae

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Salesforce Administrator at NTT DATA, configuring Flows, security, and dashboards for business operations.

India

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At NTT DATA, I manage Salesforce administration, including user management and security configuration. I configure custom objects, fields, and Flow automations, and resolve production support cases.

Previously, as a Digital Technology Junior Analyst at NTT DATA, I maintained Sales Cloud and Marketing Cloud features and participated in Agile Scrum activities. I also developed reports and dashboards to provide stakeholders with actionable insights.

Experience

Work history, roles, and key accomplishments

Current

Digital technology analyst

Current

NTT DATA

Apr 2025 - Present (1 year 6 months)

• Managed Salesforce administration activities, including user management and security configuration.
• Configured custom objects, fields, and Flow automations to enhance business operations.
• Provided timely resolution for P1, P2, and P3 production support cases, ensuring smooth processes.
• Developed reports and dashboards to deliver actionable insights for stakeholders.

User Management Salesforce Administration

Salesforce Developer

BCBSRI (Blue Cross Blue Shield Rhode Island)

Dec 2022 - Jan 2025 (2 years 1 month)

Worked as Salesforce Developer at BCBSRI (Blue Cross Blue Shield Rhode Island).

Digital Technology Junior Analyst

NTT DATA

Mar 2023 - Nov 2024 (1 year 8 months)

• Served as a Salesforce Administrator in an Agile Scrum environment, actively participating in sprint activities.
• Configured and maintained Sales Cloud and Marketing Cloud features, enhancing business process automation.
• Collaborated with cross-functional teams to gather requirements and deliver scalable Salesforce solutions.

Cloud Marketing User Management Web Components Lightning Salesforce Lightning Lightning Web Components

Services IT development program senior Associate 2

NTT DATA

Dec 2022 - Mar 2023 (3 months)

• Trained for Salesforce developer role at NTT DATA, Bengaluru, India
• Successfully obtained certification in Salesforce domain
• Collaborated with senior associates to enhance IT development skills

Apex