Open to opportunities

Suzette Wright

@suzettewright

Senior Medical Information Specialist and LPN delivering compliant, compassionate healthcare communication that drives safe patient outcomes.

United States

Message

What I'm looking for

I’m looking for a compliant, patient-centered medical information role where I can handle inbound inquiries, document adverse events accurately, and collaborate with interdisciplinary teams to deliver clear guidance and operational efficiency.

I’m a detail-oriented, compassionate Licensed Practical Nurse and Senior Medical Information Specialist with 12+ years of healthcare experience across remote medical information, substance abuse rehabilitation, memory care, and neurology clinics. I manage medical inquiries with speed and precision, document adverse events and product quality complaints accurately, and keep every interaction aligned with Inizio, client, and federal expectations.

In my current role, I document Medical Information Requests, Adverse Events, and Product Quality Complaints with complete accuracy, respond to inbound calls and electronic inquiries using approved materials, and coordinate product retrieval and replacements per approved guidelines. I collect demographic data and dispositions for fulfillment and maintain strong quality and productivity standards while working within program scripts, databases, and Privacy and Security Rules under HIPAA.

Earlier in my career, I provided direct patient care as a Facility Nurse/Licensed Practical Nurse, Charge Nurse/Licensed Practical Nurse, and Licensed Practical Nurse in long-term care and memory care settings—delivering medication administration, assessments, behavioral interventions, care plans, wound care, and ongoing interdisciplinary collaboration. I’ve also supported complex outpatient neurology workflows (including insurance prior authorizations and Botox therapy coordination), and I stepped away for a planned career break to raise my children—completing coursework to earn my LPN certification during that time.

Experience

Work history, roles, and key accomplishments

Current

Senior Medical Information Specialist

Current

Inizio Engage

Nov 2024 - Present (1 year 7 months)

Documented medical information requests, adverse events, and product quality complaints with accuracy and ensured compliance with Inizio, client, and federal guidelines. Handled inbound medical inquiries via call and electronic channels, maintained required data in program databases, and followed HIPAA privacy and security rules.

Medical Information HIPAA Regulatory Compliance Call Handling Productivity

Facility Nurse (LPN)

Buffalo Valley, Inc.

Jan 2023 - Oct 2024 (1 year 9 months)

Provided evidence-based nursing care in a substance abuse rehabilitation setting, supporting detoxification, recovery, and relapse prevention. Collaborated with interdisciplinary treatment teams to promote positive patient outcomes.

Patient Monitoring Interdisciplinary Collaboration Clinical Documentation

Licensed Practical Nurse

Saint Thomas Medical Partners/Sumner Medical Group

Feb 2014 - Apr 2024 (10 years 2 months)

Coordinated patient care in a neurology clinic by managing specialty medications, securing insurance prior authorizations, and facilitating outpatient procedural services. Managed high-volume patient communications and coordinated Botox therapy programs with providers, pharmacies, and insurance carriers.

Neurology Clinic Support Patient Care Coordination Medication Management Prior Authorizations Botox Therapy Coordination Medical Documentation

Charge Nurse (LPN)

Hickory Hills Alzheimer's Special Care Center

Sep 2021 - Dec 2022 (1 year 3 months)

Provided comprehensive dementia and Alzheimer’s care in a specialized memory care setting, managing medication administration and implementing behavioral interventions. Developed care plans, educated families, and coordinated with interdisciplinary teams to enhance safety, dignity, and quality of life.

Dementia Care Alzheimer Behavioral Interventions Family Education And Interdisciplinary Teams

Licensed Practical Nurse

The Waters of Gallatin

Apr 2021 - Sep 2021 (5 months)

Delivered skilled nursing and long-term care for geriatric and medically complex residents. Completed patient assessments, administered medications, provided wound care, and collaborated with interdisciplinary teams to support resident safety and quality of life.

Geriatric Nursing patient assessment Wound Care Long Term Care Care Coordination Safety And Quality Focus Interdisciplinary Collaboration

Legal Secretary & Collections

Gallatin Law Office of Steven F. Glaser

Supported legal operations by managing office administration, preparing legal documents, and maintaining client communications. Oversaw billing and collections functions including accounts payable and receivable while upholding accuracy, confidentiality, and regulatory compliance.

Legal Administration Client Relations document preparation Billing Collections Accounts Receivable Accounts Payable Office Management Confidentiality

Private Duty LPN

Home Health Care of Middle Tennessee

Provided individualized pediatric private duty nursing care in the home setting for family-centered support. Performed pediatric assessments, administered medications, managed feeding tube and trach care, educated caregivers, and coordinated care plans to promote patient safety and development.

Pediatric Nursing Home Health Care Feeding Tubes Medication Management Care Coordination Patient Safety

Education

Degrees, certifications, and relevant coursework

Tennessee College of Applied Technology Hartsville

Practical Nursing, Practical Nursing

Grade: 97.12% cumulative average; Salutatorian

Activities and societies: Served as Class President; completed over 350 hours of clinical training.

Completed Practical Nursing training, graduating as salutatorian and serving as class president with a 97.12% cumulative average and 350+ hours of clinical training.