Sharon Wright

Documented medical information requests, adverse events, and product quality complaints in compliance with client and federal guidelines. Managed inbound medical inquiries via approved materials and coordinated product retrievals and replacements per client procedures.

Provided information to external customers by processing requests and resolving complaints via phone, email, or chat. Addressed customer questions and concerns to maintain customer satisfaction.

Coordinated post-acute care transitions by collaborating with RAS hospital teams and communicating with providers to ensure quality care after discharge. Analyzed patient medical records to develop care plans, provided condition-specific education, and monitored vitals via telephone with telehealth equipment.

Educated inpatients on diagnoses and supported continuity of care by coordinating with hospital departments. Managed discharge transitions by ensuring referrals, appointment scheduling, medication access support, and follow-up calls to reduce readmission risk.

Provided daily nursing care for pediatric students from kindergarten through 8th grade. Conducted hearing/vision screenings and vaccinations, and partnered with parents through meetings and age-appropriate health education classes.

Managed residents in a dementia-focused environment and supported memory-impaired seniors through daily care operations. Recruited, hired, trained, and coached a care team while supervising day-to-day priorities and delegated assignments.

Coordinated medical care for adults with mental and physical disabilities in waiver homes, monitoring residents’ medical aspects and adhering to Pennsylvania regulations. Conducted medication administration training and performed Q&A for risk management and medical audits, while participating in meetings to support continuity of care.

Oversaw day-to-day operations of residents and staff, including administration duties such as staffing and payroll in accordance with South Carolina regulations. Ensured operational compliance and resident/staff support.

Implemented an indigent medication program by partnering with pharmaceutical companies to supply medications for patients unable to afford them. Conducted chronic disease classes and served as a chronic care nurse by educating patients on diagnosis and management.

Certified as a Medication Administration Trainer for the Pennsylvania Department of Public Welfare.

Licensed in South Carolina as a Residential Care Facility Administrator for assisted living residents.

Graduated in 1982 with an LPN credential from Marlboro Vocational School of Practical Nursing.