Sushma Ayachitula
@sushmaayachitula
Motivated professional with expertise in customer service and software testing.
What I'm looking for
I am a motivated and adaptable professional with a solid background in customer service, software testing, and data management. After taking a career break for personal and family reasons, I am eager to re-enter the workforce and contribute meaningfully in any role. My commitment to teamwork, quick learning, and dedication makes me a valuable asset in any professional environment.
During my tenure as a Customer Service Associate at HSBC Bank in Hyderabad, I delivered exceptional service to UK banking clients, efficiently managing account operations and resolving inquiries to ensure high customer satisfaction. Additionally, as a Software Testing Engineer at KnoahSoft, I conducted comprehensive manual testing for a VoIP software product, developing test plans and validating features to support smooth product releases. My experiences have equipped me with strong problem-solving skills and a keen attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
HSBC Bank
Oct 2013 - Present (11 years 9 months)
Delivered global-level customer service to UK banking clients, managing account operations and payments. Resolved customer inquiries efficiently, ensuring high satisfaction.
Software Testing Engineer
KnoahSoft
Aug 2012 - Present (12 years 11 months)
Conducted manual testing (functional, backend, frontend, regression) for a VoIP software product. Developed test plans and validated features to support smooth product releases.
Education
Degrees, certifications, and relevant coursework
Kasturba Gandhi PG College
Master of Computer Applications, Computer Applications
Completed a Master of Computer Applications degree, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages and software engineering principles.
Bhavan’s Vivekananda College
Bachelor of Computer Science, Computer Science
Obtained a Bachelor of Computer Science degree, building a strong foundation in fundamental computer science concepts. Developed skills in programming, data structures, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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