Open to opportunities

Sushma Ayachitula

@sushmaayachitula

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Motivated professional with expertise in customer service and software testing.

United States

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What I'm looking for

I am looking for a role that allows me to contribute and grow, with a supportive company culture.

I am a motivated and adaptable professional with a solid background in customer service, software testing, and data management. After taking a career break for personal and family reasons, I am eager to re-enter the workforce and contribute meaningfully in any role. My commitment to teamwork, quick learning, and dedication makes me a valuable asset in any professional environment.

During my tenure as a Customer Service Associate at HSBC Bank in Hyderabad, I delivered exceptional service to UK banking clients, efficiently managing account operations and resolving inquiries to ensure high customer satisfaction. Additionally, as a Software Testing Engineer at KnoahSoft, I conducted comprehensive manual testing for a VoIP software product, developing test plans and validating features to support smooth product releases. My experiences have equipped me with strong problem-solving skills and a keen attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

HSBC Bank

Oct 2013 - Present (11 years 9 months)

Delivered global-level customer service to UK banking clients, managing account operations and payments. Resolved customer inquiries efficiently, ensuring high satisfaction.

Customer Service Data Entry Problem Solving MS Office

Software Testing Engineer

KnoahSoft

Aug 2012 - Present (12 years 11 months)

Conducted manual testing (functional, backend, frontend, regression) for a VoIP software product. Developed test plans and validated features to support smooth product releases.

Software Testing Manual Testing Test Planning SQL Server

Education

Degrees, certifications, and relevant coursework

Kasturba Gandhi PG College

Master of Computer Applications, Computer Applications

Completed a Master of Computer Applications degree, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages and software engineering principles.

Bhavan’s Vivekananda College

Bachelor of Computer Science, Computer Science

Obtained a Bachelor of Computer Science degree, building a strong foundation in fundamental computer science concepts. Developed skills in programming, data structures, and algorithms.