Susan User

Delivered high-impact English language training tailored for business executives and professionals across global industries. Coached clients in executive communication skills, including public speaking, presentation delivery, and cross-cultural communication, while designing personalized programs for Business English fluency.

Provided comprehensive academic, physical, and behavioral support to students with special needs, supervising and assisting them with classwork and social integration. Documented performance progress and supported IEP-related benchmarks to encourage learning goals through tailored strategies.

Rapidly assessed written and verbal expressions of distress to determine crisis levels, creating personalized stabilization and safety plans under pressure. Documented call and chat summaries with precision, clarity, and empathy to ensure comprehensive record-keeping.

Managed digital member systems and implemented scheduling and CRM tools to streamline over 16,000 active volunteer workflows, significantly enhancing operational efficiency. Oversaw budgeting, inventory reconciliation, and vendor accounts, while analyzing sales and member data to inform strategic planning and optimize resource allocation.

Edited and evaluated undergraduate and graduate academic writing, ensuring clarity and adherence to academic standards. Led workshops focused on English fluency, writing structure, and effective academic presentation, supporting non-native English speakers in professional communication.

Conducted engaging art tours and educational programs for diverse audiences, including youth and adults, at various cultural institutions. Developed writing-based learning materials to foster cultural understanding and facilitated interactive group learning sessions, evaluating workshop engagement.

Assisted in classroom instruction within a bilingual kindergarten setting, observing and assessing student learning outcomes across multiple subjects. Supported students emotionally and academically, facilitating cultural and language-based educational activities.

Activities and societies: Served as an Academic Writing & Presentation Tutor, editing and evaluating academic writing, leading workshops for English fluency and presentation, and supporting non-native English speakers. Also worked as a Museum Educator, conducting art tours and educational programs, developing writing-based learning materials, and facilitating group learning sessions.

Completed a Bachelor of Arts in Art History. The curriculum provided a strong foundation in art historical methodologies and critical analysis, preparing for diverse roles in the arts and cultural sectors.

Undertook focused studies in Māori and Pacific Arts, History, and Culture as part of a study abroad program. This provided specialized knowledge in indigenous art forms and cultural heritage.