Open to opportunities

Reshma Haridasan

@reshmaharidasan

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I lead accounts payable operations, reconciliations, compliance, and high-volume P2P processing.

India

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What I'm looking for

I'm seeking a full-time finance operations or accounts payable leadership role where I can apply my ERP, reconciliation, compliance, team leadership, and process-improvement experience in an international business.

I've led accounts payable helpdesk operations at Petrofac, managing ticket resolution, vendor and bank reconciliations, QC audits, reporting, and client review calls. I handled portfolios exceeding 5,000 invoices per month, recovered approximately $2,000 in overpaid funds, and maintained 100% SLA and GPI targets.

At Capgemini, I progressed from Process Associate to Senior Process Associate and SPOC, leading and mentoring 20 team members across invoice processing, vendor master data, helpdesk, and reporting. I processed approximately 7,000 invoices per week across SAP, Oracle, RSA, and Verify IT, while improving controls, SOPs, GRIR reporting, cross-training, and business continuity planning.

I've also supported high-volume AP helpdesk operations at Wipro, resolving vendor and client queries within SLAs. I'm returning to full-time work as an immediate joiner, bringing nearly 10 years of finance operations, ERP, reconciliation, and compliance experience.

Experience

Work history, roles, and key accomplishments

Analyst – Accounts Payable (AP Helpdesk Team Lead)

Petrofac

Jul 2020 - Sep 2024 (4 years 2 months)

Led and supervised the AP Helpdesk team, overseeing ticket resolution, call/email handling, and query escalations while maintaining 100% compliance with internal and regulatory standards. Performed bank and vendor ledger reconciliations across a portfolio of more than 5000 invoices per month, eliminating duplicate and improper charges.

SAP Oracle Financials Oracle Fusion Causeway RSA Reconciliations Invoice Processing Debit Balance Recovery Month End Closing VAT Compliance Internal Controls SLA Management Team Leadership Client Relationship Management Knowledge transfer

Senior Process Associate – AP/P2P (Team Lead)

Capgemini India Limited

Apr 2018 - Jul 2020 (2 years 3 months)

Promoted to Senior Process Associate and SPOC after strong individual performance; led and mentored a team of 20 members across Invoice Processing, Vendor Master Data (VMD), Helpdesk, and Reporting. Processed 2-way, 3-way, and Non-PO invoices in SAP ERP, handling both PO and Non-PO invoice streams across Oracle, RSA, and Verify IT platforms, managing exceptions and electronic/paper invoices at a v

SAP Oracle Financials Oracle Fusion RSA Invoice Processing 3 Way Non PO Invoices Vendor Master Data HelpDesk+Reporting SOP Development Internal Controls Business Continuity Planning Cross Training Mentor

Officer – Finance Operations (AP Helpdesk)

Wipro BPS Limited

Apr 2014 - Apr 2017 (3 years)

Handled inbound calls and emails on the AP Helpdesk, resolving high-volume vendor and client queries on invoices, payments, and account status within defined SLAs and TATs. Managed and resolved escalated business issues in coordination with cross-functional and onshore stakeholders.

Invoice Processing Query Resolution SLA Management TAT Management Escalation Management Cross functional Coordination Reporting Data Analysis