Open to opportunities

Sunday Nnaji

@sundaynnaji

Message

I am a results-driven Azure Cloud Support Engineer.

Nigeria

Message

What I'm looking for

I seek a collaborative cloud or networking role where I can apply Azure expertise, solve complex infrastructure issues, mentor teams, and drive performance improvements while delivering excellent customer outcomes.

I am a results-driven Cloud Support Engineer specializing in Microsoft Azure networking, infrastructure, and storage. I diagnose and resolve complex network configuration issues, optimize virtual machines and cloud performance, and collaborate with product teams to escalate and resolve advanced technical challenges.

Previously I managed IT systems across healthcare and hospitality, cutting guest network complaints by 85% and reducing IT costs through vendor recommendations and process improvements. I hold diplomas in frontend and full-stack development and am Microsoft certified in Azure networking and administration; I’m committed to continuous learning, technical excellence, and delivering exceptional customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer (Azure)

Current

TeKnowledge

Sep 2024 - Present (11 months)

Provide Azure networking and cloud infrastructure support, diagnosing and resolving VNet peering, VPN Gateway, and DNS issues to improve customer cloud performance. Collaborate with Microsoft product teams to escalate complex technical incidents and optimize VM deployments.

Azure VPN Gateways Networking azure monitor Troubleshooting

IT Support Consultant

Royal Hospital Ltd

Jan 2019 - Aug 2024 (5 years 7 months)

Implemented IT deployments, repairs, and upgrades for hospital systems, maintained hospital management software, and onboarded staff to improve operational uptime. Reduced IT costs through vendor recommendations and implemented an incident tracking system to streamline support.

IT Support System Administration Vendor Management Incident Tracking Onboarding Troubleshooting Cost Optimization

IT Manager

San Antonio Blu Hotels

Sep 2021 - Oct 2022 (1 year 1 month)

Managed IT systems including networks, servers, and biometric systems for a 65-guest facility and coordinated vendor support to ensure service continuity. Optimized network connectivity, enhancing guest experience and reducing complaints by 85%.

Network Administration Vendor Management IT Operations Guest Wi Fi Incident Management

IT Assistant - IT Officer

Green Field Health Management Ltd

Jul 2015 - Nov 2019 (4 years 4 months)

Diagnosed and repaired IT issues across head office and branches, managed user accounts and databases with zero unauthorized-access incidents. Designed enrollee ID cards to reduce outsourcing costs and managed website updates to improve client satisfaction.