Sunayani Kandikatla

I am an MBA Finance professional with over 5 years of experience in Finance Operations, Accounts Receivable, Cash Application, Refund Processing, Reconciliation, Dispute Management, and Expense Compliance. I have built my experience in global shared-services environments, working with organizations including Deloitte and Genpact, where I have handled high-volume financial processes while maintaining accuracy, compliance, and service-level commitments.

In my recent role as an Analyst – Dispute Management (Refunds) with Quess Corp supporting Deloitte, I managed Accounts Receivable refund operations and processed more than 250 transactions per day with approximately 99% accuracy. I contributed to reducing turnaround time by around 50% and backlog by approximately 35% through process optimization, workflow improvements, and prioritization. I also monitored KPIs such as turnaround time, accuracy, productivity, and backlog, while supporting reconciliation, approval validation, stop payments, voids, re-issuance, SOP development, and knowledge transfer.

During my experience with Deloitte as an Analyst – Policy, Corporate Card & Expense Compliance, I audited 300+ monthly expense reports, investigated anomalies, resolved discrepancies, and supported financial and audit compliance. This role strengthened my analytical, compliance, stakeholder-management, and attention-to-detail skills.

At Genpact, I worked as a Process Developer in Accounts Receivable & Cash Application using SAP. I processed more than 1,000 payments monthly through EFT, BACS, wire transfers, and cheques, performed bank and GL reconciliations, and helped reduce unapplied payments by 40%. I also developed SOPs that improved financial process efficiency by 35%. My earlier Genpact experience included end-to-end cash application, refund processing, write-offs, intercompany transfers, customer queries, reconciliation, and financial reporting.

I have hands-on knowledge of SAP FICO, Oracle, Excel, Tableau, Power BI, accounting, reconciliation, O2C processes, audit compliance, KPI reporting, and data analysis. I also have Work From Home experience with Deloitte and Genpact, giving me strong exposure to virtual collaboration, communication, independent ownership, prioritization, and meeting deadlines in remote environments.

With my combination of finance operations experience, analytical skills, process-improvement mindset, and remote-working experience, I am looking for a remote Finance, Accounts Receivable, Cash Application, Refund Processing, or Finance Operations opportunity where I can contribute measurable business value while continuing to develop professionally.