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summaiya siddiqa

@summaiyasiddiqa

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Client support professional at IGT Solutions who handled travel bookings, ticketing updates, and booking discrepancies.

India

Message

At IGT Solutions, I supported global clients with travel bookings, schedule changes, cancellations, and ticketing. I used Amadeus and Fare Logix to retrieve, update, and validate reservation information.

I resolved booking and ticketing discrepancies by coordinating with internal teams and airline partners, while maintaining accurate records and meeting defined service standards.

At Solutions Centric, I supported accounting operations for Australian clients. My work included documentation, reconciliations, and invoice verification.

At Infosys BPM, I assisted end users with Indian Income Tax queries, including questions about ITRs, Form 16, and deductions. I also documented customer interactions and coordinated on complex or unresolved cases.

Experience

Work history, roles, and key accomplishments

Process Associate – Travel Operations

IGT Solutions

Oct 2025 - Jan 2026 (3 months)

Supported global clients with booking management, schedule changes, cancellations, and ticketing activities. Used Amadeus and Fare Logix to retrieve, update, and validate reservation, fare, and ticketing information.

Amadeus Farelogix Booking Management Ticketing Query Resolution SLA Management Documentation

Accountant

Solutions Centric

Apr 2025 - Sep 2025 (5 months)

Supported accounting operations for Australian clients, ensuring timely and accurate completion of assigned activities. Managed documentation, reconciliations, and invoice verification.

Accounting Reconciliations Invoice Verification Documentation Compliance MYOB CLAS

Senior Process Executive – Direct Taxation

Infosys BPM

Oct 2024 - Mar 2025 (5 months)

Assisted end users with Indian Income Tax queries, understood customer concerns, and provided appropriate resolutions. Coordinated with internal teams on complex or unresolved cases and supported timely resolution.

Income tax ITR Form 16 Form 26AS AIS TIS Query Resolution Documentation Compliance

Process Executive – Direct Taxation

Infosys BPM

Jun 2023 - Sep 2024 (1 year 3 months)

Assisted end-users with Income Tax queries, providing guidance and resolutions based on established processes. Identified customer concerns, determined appropriate resolution or escalation paths, and communicated solutions clearly.

Income tax Query Resolution Escalation Management Documentation High Volume Quality Standards